ABSN Student Services Counselor - College of Nursing and Healthcare Professions

Grand Canyon Education • Phoenix, AZ

4d • Hybrid

About The Position

Join us at Grand Canyon Education and begin your career helping Grand Canyon University students succeed! We are looking for a motivated Student Services Counselor to work directly with our current and prospective online students to advise them on degree program requirements, course selection and finance counseling. This is a Phoenix, AZ based role, we are currently in a hybrid status. This position requires you to be in the office 2 days per week (subject to change) and/or there also may be department meetings or training's that require in-person attendance (proper health and safety measures will be followed), in which advance notice will be provided. New hire training will encompass three full weeks of training. One week will be held in-person at our Phoenix, AZ campus, and the following two weeks will be held virtually via Zoom.

Who you are:
You’re a goal-getter who is passionate about the power of education. You’ve demonstrated prior success in providing excellent customer service and problem solving. You know it’s not all about achieving your goals. While that does get you excited, what you really thrive on is using your exceptional communication and coaching skills to help Grand Canyon University online students’ level up in their lives through quality education. Now is the time to bring your talent to Grand Canyon Education, where you’ll have the opportunity to play an integral role in providing Grand Canyon University students the roadmap for success from the beginning their degree program until graduation.

Here’s a taste of how you’ll make your mark as a Student Services Counselor with us. As a Student Services Counselor, a typical week might include the following:

Strategy and execution. You’ll be consistently counseling continuing students regarding University policy and procedures, payment options (focused on responsible borrowing), and ensuring progress throughout their program. You’ll be responsible for financially clearing students, which will incorporate funding strategies including collecting any required paperwork, documents for progression requirements, and selected payment options (including financial aid reapplication). In this role you’ll work in a fast-paced environment while working cross-functionally with admissions staff and other departments.

Partner and influencer. Through a variety of mediums, you will use your passion for serving others to provide exceptional counseling to prospective students. Whether over the phone or via email, you will champion the GCE mission, promoting Grand Canyon University student success and institutional growth.

Heart and Hustle. You’ll serve as a student advocate while navigating through University policies and procedures. You will ensure all related matters to academic compliance are resolved prior to each students’ course start date, incorporating intervention strategies, as needed, to help keep students in attendance and progressing toward their scheduled graduation date. You'll exhibit excellent communication and interpersonal skills with the ability to influence and persuade. You have the driven ability to work in a high-volume, fast-paced work environment with constant phone and email contact with students daily.

Counsels cohort site students regarding University policy and procedures, registration, progression requirements (focused on graduation date expedition) and payment options (focused on responsible borrowing), provides assistance to continuing students regarding policies and procedures and ensures students’ progress through programmatic milestones. Responsible to maintain acceptable metric on End of Course Surveys which measure customer service responses for Student Services Advisor role. Monitor course classroom load for assigned cohort site and collaboratively works with Cohort Director, CONHCP and other College designates as classroom utilizing builds and OAR to maximize classroom site resources.

Requirements

• A bachelor’s degree.
• No delinquent or in default on a federal student loan as verified in your credit report. If in a rehabilitation program, your credit report must reflect that you are current, not delinquent, on your payments.
• Outstanding customer service, organization and time management skills.
• Good customer service, time management, excellent planning, organizational, multi-tasking, case-management and follow up skills to meet required timelines.
• Clear communication skills.
• Superior customer service skills along with the ability to represent the GCE/GCU brand in a highly professional manner coupled with well-developed listening skills.
• Self-motivation and drive to succeed.
• High emotional intelligence.
• Ability to demonstrate empathy is key to success in this role.
• Proficiency in Microsoft Office Suite is required.

Nice To Haves

• Relevant industry related professional experience.
• Experience working with CRM tools.

Responsibilities

• Consistently counseling continuing students regarding University policy and procedures, payment options (focused on responsible borrowing), and ensuring progress throughout their program.
• Financially clearing students, which will incorporate funding strategies including collecting any required paperwork, documents for progression requirements, and selected payment options (including financial aid reapplication).
• Working cross-functionally with admissions staff and other departments.
• Providing exceptional counseling to prospective students via phone or email.
• Championing the GCE mission, promoting Grand Canyon University student success and institutional growth.
• Serving as a student advocate while navigating through University policies and procedures.
• Ensuring all related matters to academic compliance are resolved prior to each students’ course start date, incorporating intervention strategies, as needed, to help keep students in attendance and progressing toward their scheduled graduation date.
• Counseling cohort site students regarding University policy and procedures, registration, progression requirements (focused on graduation date expedition) and payment options (focused on responsible borrowing).
• Providing assistance to continuing students regarding policies and procedures and ensuring students’ progress through programmatic milestones.
• Maintaining acceptable metric on End of Course Surveys which measure customer service responses for Student Services Advisor role.
• Monitoring course classroom load for assigned cohort site and collaboratively working with Cohort Director, CONHCP and other College designates as classroom utilizing builds and OAR to maximize classroom site resources.

Benefits

• 100% tuition-free education for employees through the Master's degree program level
• 75% coverage at the Doctorate degree program level
• Generous tuition benefits for employee's spouse, children and dependents
• Ongoing professional development and growth
• Outstanding benefits and work perks
• Collaborative and supportive work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level