Student Services Coordinator

University of Texas at Austin

22h•$50,000 - $54,000•Hybrid

About The Position

The College of Fine Arts is the college of creativity at The University of Texas at Austin—a home for artists, performers, designers, scholars, educators, makers and creatives ready to change the world. This job description may not contain all assigned duties, responsibilities, or aspects of the job described. Even if you don't qualify or have specific experience in every facet of this role, we encourage you to apply. Purpose The Student Services Coordinator manages academic record processes for Fine Arts Student Affairs and serves as a conduit of information regarding university policies, procedures, and resources for its undergraduate students.

Requirements

Bachelor’s Degree and at least 3 years coordinating or administering a program
Effective Communication
Initiative
Accuracy and Attention to Detail
Teamwork
Growth and Development Mindset
Service Excellence
Resume/CV
3 work references with their contact information; at least one reference should be a supervisor
Letter of interest
A criminal history background check will be required for finalist(s) under consideration for this position.
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.
You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.
Documents need to be presented no later than the third day of employment.

Nice To Haves

Experience working with college/university students.
Experience supervising employees.
Demonstrated success managing projects in an office setting.
Proficient in UT Advisors’ and Reporting Toolkits and/or EAB Navigate.
Working knowledge of student policies and procedures outlined in the UT Austin General Information Catalog and Undergraduate Catalog.
Working knowledge of DocuSign.

Responsibilities

Manage incoming student messages to central student affairs office, responding promptly and efficiently to routine questions and farming out more complex messages to team/college subject matter experts for direct reply.
Meet with students experiencing acute non-academic challenges; connect students with appropriate college and campus resources for long-term support.
Coordinate responses to inquiries from administrators, parents, faculty, and staff.
Process non-automated Q-drop, pass/fail change, withdrawal, late registration, tuition rebate, and other university transactions.
Serve as primary liaison with relevant university units, notably the Office of the Registrar.
Apply and interpret Fine Arts and university-wide policies and procedures.
Oversee Student Affairs website content: write or revise copy, improve functionality and appearance, keep information and links up to date.
Disseminate Student Affairs information to students, primarily through EAB Navigate campaigns and editorial oversight of student electronic newsletter (Doty Digest).
Hire, train, and supervise one to two student work-study employees.
Promote exceptional customer service, insisting upon client interactions that are friendly, accurate, and thorough.
Manage schedules, ensuring work-study front desk coverage when full-time staff are unavailable.
Assign work-study staff appropriate tasks in support of Student Affairs.
Cross-train on Degree Coordinator duties.
Provide surge and backup assistance reviewing graduation applications, processing degree audit updates, and revising student degree planning materials.
Work with the Director of Student Affairs to review, streamline, design, and document policies, procedures, and practices for the College.
Assist Director with planning and executing student affairs initiatives and special projects.
Work closely with Student Affairs leadership to troubleshoot problems, enhance efficiency, and strengthen unit excellence.
Actively participate in team meetings and decision making.
Advance Fine Arts Student Affairs objectives and contribute to its programs.
Increase knowledge and abilities through continuing education and professional development.
Serve on Fine Arts Appeals Committee.
Serve on other college or university committees when called upon.
Staff student events (Commencement, Gone to Fine Arts, etc.).