Student Services Coordinator

Madison College•Madison, WI

6d•Onsite

About The Position

Madison College is seeking a Student Services Coordinator to join our collaborative, supportive, people-first team. This position provides frontline support to adult education students as they navigate college and career opportunities, serving as the first point of contact and a central resource for career navigation, post-secondary credential exploration, the foreign credential evaluation process and support service referrals. Success in this role involves fostering a welcoming environment, accurately assessing student needs and facilitating timely access to appropriate resources and services. This position contributes to institutional objectives by enhancing the student experience, promoting equitable access and supporting the effective delivery of student services. The School of Academic Advancement provides Adult Education opportunities for adult learners in our community through High School Completion (GED/HSED), English as a Second Language (ESL), Development Education/College Readiness and Integrated Education and Training (IET) programming. We are looking for someone who brings a student-centered mindset, strong communication, problem-solving, and customer service skills, along with a collaborative approach to their work. In this role, you will partner with School of Academic Advancement faculty/staff, as well as cross-functional teams across Enrollment Services, Academic Advising, Career and Employment Services, Disability Services, Financial Aid, and other areas, gaining broad exposure to campus resources while playing a key role in improving student access, engagement, and success.

Requirements

Associate’s Degree or equivalent work experience.
1 + years of relevant work experience
Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.

Nice To Haves

Bilingual skills are preferred but not required

Responsibilities

Serve as a primary point of contact for adult education students, including GED/HSED, English as a Second Language (ESL), and developmental education learners, providing timely assistance and connecting students with appropriate college services, resources and supports.
Conduct student intake and onboarding by assisting with account creation, placement testing guidance, appointment scheduling and program exploration, while identifying students’ educational and career goals to support individualized next steps.
Support adult learners in exploring career pathways by providing information about careers, occupations, and training opportunities, as well as connecting students with career exploration tools, advising resources and appropriate college programs.
Assist with enrollment for high school completion, basic education and English language learning programs by reviewing student records and helping determine course needs to support appropriate placement.
Provide individualized guidance and referrals to help students identify appropriate next steps based on their education background, career interests, academic readiness, personal circumstances, and postsecondary goals, including connections to academic advising, career services, financial aid, student support services and community resources.
Administer standardized assessments, maintains accurate student records and data entry while following established testing procedures and protocols that support compliance with grant and state requirements.
Coordinate and supports outreach events, orientations, career exploration workshops, and other student engagement activities, including appointment tracking and student communications and contact lists to enhance engagement and student retention.
Maintain effective communication and collaboration with college departments, community partners, employers and workforce development resources to help adult learners access education, training and career pathway opportunities.
Contribute to an inclusive, equitable and supportive environment where everyone at the institution feels valued, respected and empowered to reach their full potential.