Student Services Assistant - Part-Time

Arts Umbrella • Vancouver, BC

18h • Onsite

About The Position

Reporting to the Manager of Student Services, the Student Services Assistant is the first point of contact for our students and families, supporting registration and general inquiries. This role plays a key part in ensuring a welcoming and efficient experience for all visitors, while also supporting internal teams across operations, communications, and risk management.

Requirements

• Post-secondary education or equivalent experience
• 1–2 years of customer service or client-facing experience
• Experience working with children, youth, or in an educational setting
• Strong interpersonal, communication, and organizational skills
• Confidence using MS Office (Outlook, Word, Excel)

Nice To Haves

• Experience with ActiveNet or similar systems
• Additional language skills (Mandarin, Cantonese, French, or Spanish)
• First Aid or Mental Health First Aid certification

Responsibilities

• Provide exceptional customer service through timely communication and registration support
• Maintain up-to-date knowledge of programs, schedules, instructors, and events
• Manage data entry and customer records within the registration system
• Collaborate with multiple departments to support daily operations
• Open and close the facility as required
• Support student needs, including bursary administration
• Administer first aid when needed (training provided)
• Report and respond to any safety concerns or incidents

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree