Student Services Advisor

Pepperdine University•Malibu, CA

1d•Onsite

About The Position

The Student Services Advisor serves as a primary front-line representative for the OneStop department within the Office of the Registrar, providing comprehensive, student-centered support throughout the academic journey. In addition to delivering high-quality service, the advisor functions as a central point of coordination, guiding students through complex university systems and policies. The Student Services Advisor also acts as a key liaison between students and multiple campus offices. By fostering strong cross-departmental relationships, the advisor helps create a seamless and supportive student experience. The advisor plays a vital role in enhancing the overall effectiveness of OneStop services and contributing to a welcoming, efficient, and student-focused environment.

Requirements

Associate’s Degree.
Demonstrate excellence in both written and verbal communication, including strong professional writing skills and the ability to convey information clearly, accurately, and courteously.
Proven ability to deliver high-quality customer service, with a genuine commitment to supporting and engaging with a diverse population through frequent, in-depth online and in-person interactions.
Strong interpersonal skills, with a positive, approachable, and professional demeanor that fosters trust and effective relationships.
Highly organized with the ability to manage multiple tasks simultaneously, prioritize effectively, and maintain attention to detail in a fast-paced environment.
Proven ability to work in a team environment, constantly collaborating with colleagues and providing lateral feedback when necessary.
Proficient in PC applications and standard office software, with the ability to quickly learn and adapt to new systems and technologies.
Ability to operate standard office equipment, including computers, telephones, scanners, photocopiers, and other office technology as required by daily operations.

Nice To Haves

Bachelor’s Degree.
Proactive and forward-thinking, with the ability to anticipate needs, think beyond immediate concerns, and contribute to continuous process improvement.
Demonstrated ability to understand, interpret, and consistently follow university policies and procedures, while also recognizing their purpose and seeking opportunities to enhance how they serve students and stakeholders.
Experience utilizing the PeopleSoft web-based student information system or similar student information system for student records inquiry, data management, and service support.

Responsibilities

Serve as a front-line representative for OneStop, delivering exceptional, student-centered support to students, faculty, staff, visitors, and the Pepperdine community across a variety of service areas.
Work collaboratively as an integral member of the OneStop team, contributing to a supportive, cooperative environment that prioritizes shared goals, consistency in service and application of policy, and continuous positive improvement.
Partner effectively with colleagues and campus partners to address inquiries, resolve issues, and ensure a seamless and efficient service experience for all constituents.
Uphold and consistently apply FERPA regulations, ensuring the privacy and confidentiality of all student records and communications.
Adapt to a dynamic, fast-paced environment by handling a diverse range of responsibilities, assessing and addressing urgent concerns, and adjusting to shifting priorities throughout the day.
Provide flexible, solutions-oriented support, ensuring that the needs of students, faculty, and staff are met efficiently and effectively while maintaining excellence in service delivery.
Assist students with a broad range of services, including registration, academic advising support, payments, record requests, enrollment verifications, ID card services, diploma processing, and other emerging needs.
Manage a high volume of email and phone communications, ensuring all interactions are handled promptly, accurately, and with professionalism.
Process and maintain official documentation including, but not limited to: petitions, transcript requests, student payments, and enrollment verifications; accurately file and track student records within internal systems while safeguarding sensitive information.
Act as a liaison between students, parents, university departments and community members, facilitating clear communication and helping navigate institutional processes and resources.
Collaborate with team members to share knowledge, support coverage needs, and contribute to cross-training efforts that enhance overall team effectiveness and service delivery. Provide support during community events as needed.
Perform other duties as assigned.
Uphold University mission through work performed.