Student Services Advisor

Herzing Brand•Milwaukee, WI

1d•$24 - $32•Onsite

About The Position

This position is on-site at Herzing's home office in downtown Milwaukee with flexible hours between 8AM and 5PM with one day until 7PM (some evening/weekend flexibility based on student needs or occasional events/activities). Following the completion of training, there will be the option for a hybrid work schedule with a mix of remote days and in-office days. The Student Services Advisor is responsible for advising students enrolled in an online program regarding academic and personal concerns related to academic success; supporting and guiding students through their academic programs to support retention and student satisfaction. At Herzing University, we realize that the way we treat our employees is the way our employees will approach our students. That’s why you’ll find employment at Herzing is career-focused, convenient, and caring—just like getting an education here. We know you have a life beyond our doors—that’s why flexible work arrangements and a hoteling system at our downtown headquarters make working here more convenient. The Avenue Milwaukee space offers an arcade-like first floor with plenty of opportunities to have fun or relax including a food hall that’s open Monday through Friday. There’s also pickleball, bike storage, a fitness center, and a dog wash station. Find out more on the offerings here: https://3rdstmarkethall.com

Requirements

Bachelor’s Degree required.
1-3 years of advising, counseling, or related experience
Proven experience providing exceptional customer service in an education or service-oriented environment, addressing student inquiries and needs effectively.
Proficiency in advising, course selection, and academic planning, along with the ability to provide guidance on resources for student success.
Excellent verbal and written communication skills, enabling clear and empathetic communication with students, faculty, and staff.
Strong problem-solving skills, including the ability to assist students in resolving academic and personal challenges by connecting them with appropriate resources and support services.

Nice To Haves

Master's degree in higher education, counseling or related field is preferred.

Responsibilities

Advise students including but not limited to: academic issues, including program and course offerings; having out of classroom issues that are impacting academic success, discuss options and pros/cons of options; provide guidance to assist students with decision-making.
Answer student questions and resolve basic issues related to bookstore validation and eBook use.
Complete and maintain student scheduling and course revisions per University standards.
Having gained a comprehensive understanding of the registration process and program pre-requisites, provide guidance to students on scheduling changes and process those changes in the system.
Work in collaboration with faculty/staff/administration to assist students who are experiencing personal or academic concerns to find appropriate solutions.
Organize and coordinate student focused events each semester.
Communicate to students regarding semester/term start preparation.
Communicate with new incoming students through welcome calls to discuss schedule and potential obstacles to provide resources and/or solutions.
Enter updates into University platforms on all engagement and communication with students.
Prepare materials for and conduct new student orientations on how to access & navigate University platforms and bookstore validation.
Inform students of resources and contact information for the Tutoring and Writing Center and Library.
Communicate and negotiate with inter- and intra- department personnel to resolve student issues.
This position may take on additional administration duties as needed to support the campus.