Student Services Advisor

Herzing Brand•Nashville, TN

4d•Onsite

About The Position

The Student Services Advisor role at Herzing University is responsible for advising students on various academic and personal matters that impact their success. This includes assisting with academic issues, course selection, scheduling, and connecting students with appropriate campus resources. The advisor will also be involved in organizing student events, conducting orientations, and maintaining student records within university platforms. The position emphasizes providing exceptional customer service and fostering a supportive and inclusive environment for all students.

Requirements

Bachelor’s Degree required.
At least one year of advising, counseling, or related experience.
Proven experience providing exceptional customer service in an education or service-oriented environment, addressing student inquiries and needs effectively.
Proficiency in advising, course selection, and academic planning, along with the ability to provide guidance on resources for student success.
Excellent verbal and written communication skills, enabling clear and empathetic communication with students, faculty, and staff.
Strong problem-solving skills, including the ability to assist students in resolving academic and personal challenges by connecting them with appropriate resources and support services.
Applicants must be authorized to work for any employer in the U.S. We do not sponsor or take over sponsorship of an employment Visa at this time.

Nice To Haves

Master's degree in higher education, counseling or related field is preferred.
3-5 years of experience is preferred.

Responsibilities

Advise students on academic issues, including program and course offerings.
Assist students with out-of-classroom issues that are impacting academic success, discussing options and pros/cons.
Provide guidance to assist students with decision-making.
Answer student questions and resolve basic issues related to bookstore validation and eBook use.
Complete and maintain student scheduling and course revisions per University standards.
Provide guidance to students on scheduling changes and process those changes in the system, understanding the registration process and program pre-requisites.
Work in collaboration with faculty/staff/administration to assist students who are experiencing personal or academic concerns to find appropriate solutions.
Organize and coordinate student-focused events each semester.
Communicate to students regarding semester/term start preparation.
Communicate with new incoming students through welcome calls to discuss schedule and potential obstacles to provide resources and/or solutions.
Enter updates into University platforms on all engagement and communication with students.
Prepare materials for and conduct new student orientations on how to access & navigate University platforms and bookstore validation.
Inform students of resources and contact information for the Tutoring and Writing Center and Library.
Communicate and negotiate with inter- and intra- department personnel to resolve student issues.
Take on additional administration duties as needed to support the campus.
Travel for conferences, training, and to support the Clarksville campus.