Student Services Advising Generalist

Hillsborough Community College • Plant City, FL

5d

About The Position

Provides front-line customer service and intake processing for students. Provides students with general financial aid information and eligibility for disability services. Provides general academic advising information including admission requirements.

Requirements

• Bachelor’s Degree
• three years of prior work-related experience

Responsibilities

• Provides general academic advising information including admissions requirements (testing and transcripts), special services (dual enrollment, cross enrollment, early admit and transient).
• Provides front-line customer services and intake processing for students (transcript request, application for admission, application for graduation).
• Provides students with general financial aid information including application process, documentation, loan information and scholarships.
• Collects and verifies supporting documentation for eligibility purposes.
• Generate letters and finalize the graduation process.
• Make student referrals to appropriate student services area (Advising, Counseling, Financial Aid and Disability Services).
• Performs data entry relevant to student services and assist with registration (drop/add withdrawal).
• Maintains up to date understanding of articulation policies, procedures and state mandates.
• Participates in campus recruitment and retention activities.
• Attends and provides seminars and workshops on topics related to Student Services.
• Provides other similar and related duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level