Student Services Administrative Coordinator

Cornell University•Ithaca, MI

1d•Onsite

About The Position

The Student Services Administrative Coordinator is a member of the CHE Student Services team and works closely with the Assistant Dean, Student Experience and team members, faculty, and students to provide the programs and administrative infrastructure of the College’s students support programs. The Administrative Assistant IV provides comprehensive administrative and program support for the Human Ecology Office of Student Services. This role manages front desk operations, coordinates academic committees, supports non-academic space scheduling and 25-Live space/room scheduling, communications, and assists with financial and personnel processes. The position requires strong organizational skills, attention to detail, and the ability to work independently while collaborating with faculty, staff, students, and external partners and in some cases navigating a matrix reporting relationship.

Requirements

Associate's Degree and 4-6 years of relevant work experience, or an equivalent combination of education and relevant professional experience.
A commitment to facilitate and promote student success, well-being, and personal and professional development.
Experience incorporating the perspectives of multiple communities.
Proven success working with teams to achieve goals and expectations.
Ability to navigate and build productive working relationships in a complex, decentralized organization.
Effective in working with many different constituents and diverse array of individuals, and to understand and incorporate administration, student, and faculty needs and goals into programs and services.
Demonstrated commitment to supporting belonging.
Ability to guide the work of student workers.
Utilize technology to enhance communication and streamline operations.
Excellent communication skills, including the ability to develop and deliver information tailored to the audience/recipient.
Excellent customer service, professionalism, focus on continual improvement, discretion, and judgement required.

Responsibilities

Field, screen, and respond to telephone, email, and walk-in inquiries; provide accurate information on policies and procedures; refer complex inquiries as needed.
Manage traffic and triage students for the Student and Career Development Office and registrar’s office; serve as backup for Admissions Office Triage and assign Student of Concern Salesforce notifications to advisors
Draft routine correspondence, assemble materials for reports, and maintain filing systems and electronic databases
Lead communication for LSC Scholarship Recipients
Support for the Summer Experience Funding and Alumni Summer Experience Fund promotion, processing, and notification
Process funding for the Cuffie Awards and associated student travel.
Order office supplies and maintain inventory using online systems.
Approve student worker payroll
Process charges, P-Card purchases, fund transfers, and travel reimbursements.
Make travel arrangements and submit related documentation.
Assist career development staff with on-campus recruiting, and employer engagement.
Support advisors working with Human Ecology student organizations.
Support the Peer Partnership Program with communication, pairing and tracking of students.
Manage and/or support student-facing events including New Student Onboarding, Welcome Event, Family weekend, admissions yield events, Commencement and other CHE events as needed
Support the PSSP program each summer
Order food, reserve facilities, and set up support
Review and approve/deny non-academic room reservations requests through the 25Live system
Ensure facilities and building care are aware of any potential concerns or needs for reservations
Communicate with stakeholders with reservations to ensure their understanding of the policies related to use of the facility.
Organize student surveys, compile submissions, and communicate with applicants and awardees (see below):SUNY awards, Carpenter awards, and Student Senior Survey (no event – early fall deadline) Flora Rose award, Florence Halpern award, and Summer Research Stipends (no event – spring deadlines) Robinson Awards (no event – early summer deadline)
Maintain and update college web pages, and CHE Instructional Blog (Marianella) and content management systems; make changes as directed.
Create announcements or simple flyers for newsletters, and informational materials.
Create and send our Communecology weekly student newsletter
Maintain Student Services content on Human Ecology website
Serve as CHE Academic Integrity Committee Secretary to document Academic Integrity violations and schedule meetings.
Ensure student representatives on various college committees including on the CHE Academic Integrity Hearing Board.
Update, distribute and advertise student opportunities to serve on college committees including, SUNY Teaching Excellence selection committee, Mann Library student representative, EPC UG and Grad student representatives

Benefits

comprehensive health care options
generous retirement contributions
access to wellness programs
employee discounts with local and national retail brands
health and personal leave
three weeks of vacation
13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1.
two additional floating holidays
tuition-free Extramural Study and Employee Degree Program
tuition aid for external education
Cornell Children's Tuition Assistance Program