Student Salon + Spa Manager

Aveda Institutes, & Nurtur Salon & Spas•Columbus, OH

5d•Onsite

About The Position

Do you have a passion for beauty, leadership, and inspiring the next generation of salon professionals? The Nurtur Aveda Institute Columbus is seeking an energetic, organized, and people-focused Student Salon + Spa Manager to lead the student salon and spa experience at our Institute. In this role, you'll blend strategy with leadership-- guiding daily salon and spa operations, mentoring future beauty professionals, and creating unparalleled experiences for guests, students, and staff alike. If you thrive in a fast-paced environment and love developing future leaders, we'd love to meet you! Do What You Love – Love What You Do. Founded in 2004, Nurtur Aveda is a community of professionals dedicated to environmental responsibility and developing future leaders in the world of beauty and wellness.

Requirements

High school diploma or GED equivalent; Bachelor's degree a plus
Minimum of 2 years' continuous retail or customer service experience in a salon or spa required; experience in supervising and training staff is highly preferred
Exhibit leadership, time-management, organization, self-direction, initiative, resourcefulness, and follow-through with the ability to work at a fast pace and handle multiple tasks and projects at the same time
Proficiency in point-of-sale (POS) systems and retail management software
Excellent interpersonal, communication, and presentation skills
Demonstrate extreme professionalism in manner, dress, and conduct
Demonstrate aptitude to train new team members
Ability to set and achieve goals, make decisions, and work under strict deadlines
Ability to work a flexible schedule, including evenings and weekends as-needed
Strong commitment to customer service excellence and to the Company's mission and vision

Nice To Haves

Bachelor's degree a plus
experience in supervising and training staff is highly preferred

Responsibilities

Uphold the Nurtur Core Values and Behaviors and Aveda Success Factors
Demonstrate a strong understanding that the salon/spa industry is "high touch", meaning that it requires strong interpersonal skills and attention to the needs of others
Serve as a role model by exemplifying professionalism, integrity, and positivity, while adhering to company policies and procedures
Provide ongoing recognition, support, and motivation for Guest Care team members and students
Help maintain a cohesive, cooperative work environment through team building and motivation
Create a sense of urgency, delegate appropriately, and motivate self and team to accomplish objectives
Lead the Guest Care team in providing excellent services and maximizing school profit
Manage day-to-day operations of the school including opening and closing procedures, team behavior, and customer intake procedures
Interview, hire, and train Guest Care team in procedures, policies, and school flow
Schedule Guest Care team to ensure adequate coverage for the school's needs
Resolve customer complaints and challenges and provide solutions for team disputes
Read all guest survey results and celebrate/coach Guest Care team as needed
Partner with Education Manager to celebrate/coach students and staff on guest survey results
Drive the initiative of asking every guest to leave a Google review; review Google reviews daily
Sales Forecasting: run reports, analyze business, and ensure goals are provided to all locations per department, including key performance indicators
Data management, inventory control, appointment book management, cost reduction
Drive transactions for service and retail
Work to create a sustainable infrastructure in which sales can grow
Assist in developing coaching materials to drive sales
Participate in Aveda, Nurtur, and Ultraceuticals events including career fairs, marketing events, Earth Month, Beauty for a Cure, etc
Perform duties as assigned/required to meet business needs