Salon + Spa Manager

Aveda Institutes, & Nurtur Salon & Spas•Upper Arlington, OH

2d•Onsite

About The Position

Nurtur Salon + Spa is seeking a passionate, people-focused Salon + Spa Manager who knows how to create exceptional guest experiences, motivate and develop a talented team, and keep the energy flowing in a fast-paced beauty environment. If you thrive on leadership, love the beauty industry, and know how to turn great services into unparalleled experiences, we’d love to meet you! Who We Are: Do What You Love – Love What You Do. Founded in 2004, Nurtur Aveda is a community of professionals dedicated to environmental responsibility and developing future leaders in the world of beauty and wellness.

Requirements

High school diploma or GED equivalent
State-issued Cosmetology or Esthetics license is preferred but not required
5 years of continuous retail and/or salon and spa experience is highly preferred
5 years of management and training experience is highly preferred
Exhibit time-management, organization, self-direction, initiative, resourcefulness, and follow-through with the ability to work at a fast pace and handle multiple tasks and projects at the same time
Proficiency in point-of-sale (POS) systems and retail management software
Excellent interpersonal, communication, and presentation skills
Eagerness to learn and grow in position
Demonstrate extreme professionalism in manner, dress, and conduct
Ability to work a flexible schedule, including evenings and weekends as-needed
Strong commitment to customer service excellence and to the Company's mission and vision

Nice To Haves

The team member in this position must be able to travel locally to events and for out-of-state training as necessary.

Responsibilities

Uphold the Nurtur Core Values and Behaviors and Aveda Success Factors
Demonstrate a strong understanding that the salon/spa industry is "high touch", meaning that it requires strong interpersonal skills and attention to the needs of others
Serve as a role model by exemplifying professionalism, integrity, and positivity, while adhering to company policies and procedures
Maintain a cohesive, cooperative work environment through team-building and motivation
Keep up-to-date on the latest trends in the salon industry by reading trade publications, attending industry events, and/or studying outside education on a regular basis
Collaborate with the Salon + Spa Director to identify sales opportunities and create strategies to achieve goals
Work with the marketing team to implement marketing strategies to attract new customers, retain current customers, and drive sales
Provide direction of leadership in areas of the business including but not limited to: reservations, retail, salon services, salon operations, marketing, maintenance, education, financial responsibility, and cultural standards
Monitor daily, weekly, and monthly sales performance, adjusting strategies to achieve goals
Assist in developing or devising plans and policies/procedures to ensure the effective operations of the salon and spa
Conduct semi-annual reviews for all Nurtur Professionals and annual reviews for the support team
Conduct ongoing team meetings and one-on-one coaching sessions to provide continuous feedback and support
Process and maintain updated knowledge of the salon's systems such as hourly structure, commission structure, and bonus incentives
Work with the Payroll department to ensure accuracy of compensation for the entire staff
Work with the HR department to ensure accuracy of all personnel for compensation, employment status, and company benefits
Have an intimate knowledge of the salon menu and the details of each experience offered
Oversee all staff schedules ensuring the salon and spa stations/rooms are fully optimized to maximize service potential
Oversee all time off requests and ensure accuracy of the appointment book
Host regular events to drive engagement and sales, and build relationships with other businesses, creating a collaborative network of partnerships
Ensure the building and equipment are maintained, clean, organized, and State Board compliant
Maintain an active pipeline of Nurtur Professionals by recruiting from local Cosmetology and Esthetics schools, and work with the Recruiting department to ensure they keep an accurate record of hiring needs
Interview, hire, and onboard team members in a timely manner to ensure the salon and spa are fully staffed at all times
Resolve customer complaints and challenges, and provide solutions for any team disputes
Provide ongoing recognition, support, and motivation to team members, and engage with clients to ensure exceptional experiences and address any concerns
Ensure that the salon's inventory levels are stocked with appropriate products and supplies and that all orders placed are within budget
Participate in Aveda, Nurtur, and Ultraceuticals events including career fairs, marketing events, Earth Month, Beauty for a Cure, etc