Student Resource Representative - Center for Teaching and Learning

University of New Mexico•Albuquerque, NM

1d•Onsite

About The Position

This application is for FALL 2026 hiring only. The Student Resource Representative will represent CTL as a resource to connect the UNM community to available academic services. This role involves providing superior customer service to student users, staff, and faculty, and disseminating information about CTL Student Learning Assistance policies and procedures. The representative will coordinate information and appointments between tutors and student users, use the CTL in-house computer system for scheduling, and maintain the confidentiality of student users and information. General office duties such as word processing and data entry will also be performed. The role supports services both in-person and online and helps maintain the organization of CTL locations. Other CTL related duties may be assigned.

Requirements

10-25 hour work week with scheduling flexibility
Attendance at pre-semester training (week before classes begin)
Attendance at weekly Friday trainings (3pm-5pm) during the semester
Enrollment in a minimum of 6 credit hours at the University of New Mexico in a degree-seeking program
Must maintain acceptable academic standing, advance towards academic degree.

Nice To Haves

Good verbal and written communication skills
Good interpersonal skills
Experience working with computers
Experience working with the public
Ability to perform tasks accurately.
Experience with online platforms.
Open availability
Work study

Responsibilities

Represent CTL as a resource to connect the UNM community to available academic services.
Provide superior customer service to student users, staff, and faculty.
Disseminate information about CTL Student Learning Assistance policies and procedures to student users, staff, and faculty.
Coordinate information and appointments between tutors and student users.
Use CTL in-house computer system to schedule appointments for student users.
Maintain confidentiality of student users and information.
Perform general office duties including word processing and data entry.
Facilitate support for services both in-person and online.
Maintain organization of CTL locations.
Perform other CTL related duties as assigned.