Student Relations Technician

Lifelong Learning Administration Co•Sacramento, CA

8d•Onsite

About The Position

MARCONI LEARNING ACADEMY is seeking a Full Time Student Relations Technician to join their team. This role operates Monday - Friday, 8 a.m. - 4:30 p.m. The ideal candidate will be bilingual in English/Spanish to support communication with students and families. The Student Relations Technician creates and maintains files related to student records, data input, reconciliation, correspondence, and public contact. This role involves communicating with students and/or parents regarding student information, progress, or concerns, and performing complex activities related to student records and compliance issues such as Average Daily Attendance (ADA) and State educational mandates.

Requirements

High School Diploma or General Education required
2 years of work experience in a fast-paced, clerical support position in a profession business setting
Good attention to detail and maintain accuracy of work
Good record keeping techniques that demonstrate desirable planning and organizational skills
Prepare general, statistical and special reports
Proficient or Intermediate skills in MS Office (Word, Excel, PowerPoint, Outlook)
Ability to travel in performance of job duties is required
Mental Demands: high workflow management, high project coordination
Finger Dexterity: using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together
Talking: especially where one must convey detailed or important instructions or ideas accurately, loudly, or quickly
Average Hearing: able to hear average or normal conversations and receive ordinary information
Average Visual Abilities: ordinary acuity necessary to prepare or inspect documents or operate machinery
Physical Strength: sedentary work. Sitting most of the time, and occasionally exerts up to 10 lbs. of force (almost all office jobs)
Frequent multi-tasking, changing of task priorities, repetitious exacting work required
Working in a noisy, distracting environment with frequent deadline pressures

Nice To Haves

Bilingual in English/Spanish preferred

Responsibilities

Schedule orientation for incoming students
Comply with expulsion, ELL and special education, re-enrollment and reinstatement enrollment protocols
Ensure all required student enrollment paperwork is complete and correct
Accurately input student information into SIS including immunizations, enrollment dates, school track, and supervising teacher
Properly issue and track student work permits
Provide quality customer service
Answer all incoming telephone calls and handle them in the appropriate manner
File documents in student folders
ADA tracking and recording of work samples for accuracy
Audit student work samples as well as all documents that require mandatory compliance (Master Agreement, WSR, DLL, Synopsis, Report Cards, etc.)
Check report cards for completeness and accuracy before going to the registrar
File student homework away
Conduct Orientations for new students
Assist teachers with problem solving issues with compliance and PLS
Create and maintain compliance and ADA checklists
Verify and confirm ADA in SIS system with form and tracking number
Submit compliance error reports to management
Adherence to attendance policies
Administrative duties, responsibilities, and activities may be assigned or changed from time to time