Student Relations Technician
About The Position
The Student Relations Technician creates and maintains files related to the management of student records, data input, reconciliation, correspondence, and public contact. This role involves communicating with students and/or parents regarding student information, progress, or concerns. The technician performs a variety of complex and specialized activities related to student records and all compliance issues related to Average Daily Attendance (ADA) and State educational mandates. Marconi Learning Academy lives by the motto that “There is a Student in Front of Everything We Do” and is passionate about working with students to support their growth and development.
Requirements
- High School Diploma or General Education required
- 2 years of work experience in a fast-paced, clerical support position in a professional business setting
- Good attention to detail and maintain accuracy of work
- Good record keeping techniques that demonstrate desirable planning and organizational skills
- Prepare general, statistical and special reports
- Proficient or Intermediate skills in MS Office (Word, Excel, PowerPoint, Outlook)
- Demonstrates excellent customer service skills including the ability to greet customers in a friendly manner and provide responsive, timely, and accurate follow-up to questions and inquiries
- Multi-tasking skills; ability to react and respond to changing circumstances, procedures
- Respond to requests and inquiries from students, visitors, employees and supervisors
- Able to work under tight deadlines and handle multiple requests or interruptions while still completing projects or work assignments in a timely manner
- Ability to communicate effectively both orally and in writing
- Ability to work independently with minimal direction
Nice To Haves
- Bilingual in English/Spanish preferred to support communication with students and families
Responsibilities
- Schedule orientation for incoming students
- Comply with expulsion, ELL and special education, re-enrollment and reinstatement enrollment protocols
- Ensure all required student enrollment paperwork is complete and correct
- Accurately input student information into SIS including immunizations, enrollment dates, school track, and supervising teacher
- Properly issue and track student work permits
- Provide quality customer service
- Answer all incoming telephone calls and handle them in the appropriate manner
- File documents in student folders
- ADA tracking and recording of work samples for accuracy
- Audit student work samples as well as all documents that require mandatory compliance (Master Agreement, WSR, DLL, Synopsis, Report Cards, etc.)
- Check report cards for completeness and accuracy before going to the registrar
- File student homework away
- Conduct Orientations for new students
- Assist teachers with problem solving issues with compliance and PLS
- Create and maintain compliance and ADA checklists
- Verify and confirm ADA in SIS system with form and tracking number
- Submit compliance error reports to management
- Adherence to attendance policies
- Administrative duties, responsibilities, and activities may be assigned or changed from time to time
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
