Student Record Specialist

University of New Hampshire

10d•$18 - $29•Onsite

About The Position

Under broad supervision, this position performs highly responsible work coordinating functions of the Registrar’s Office. Considerable independent judgment is exercised applying and adapting departmental guidelines, policies and procedures, maintaining confidentiality, and applying thorough knowledge of the operations and policies of the department and University. Maintain confidentiality and work directly with students, administrative support units, academic departments and deans offices to troubleshoot complex academic record issues. Maintain confidentiality and ensure compliance with University policies and procedures. This position requires administrative, organizational, communication and data entry skills. Flexibility and demonstrated competence to assess priorities and manage a wide variety of activities in a time-sensitive environment is crucial.

Requirements

Three years of related experience preferably in higher education, or AA degree and five years of experience, or a combination of experience and higher education equal to seven years.
Advanced computer skills including complex word processing, email, spreadsheets, database management, search engines, keyboarding skills, and other software applications.
Ability to establish and maintain effective working relationships with faculty, staff, students, and the general public.

Nice To Haves

Bachelor’s degree
University experience
knowledge of University academic policies and procedures.
Ability to work independently
strong customer service experience.
Experience working with diverse populations.

Responsibilities

Process and maintain undergraduate and graduate student record changes in Banner database including but not limited to program change forms, withdrawal forms, Leave of Absence applications, completion of minor forms, and grades.
This team is responsible for the coordination of degree conferral. Works with academic departments to review academic records to ensure students have satisfied degree requirements.
Runs reports to identify missing requirements and performs outreach to students and academic departments as necessary.
Manages three degree conferral periods a year.
Work with academic departments and deans’ offices on student record issues.
With Assistant and Associate Registrars, develop policies and practices to manage, monitor, and recommends improvements for Registrar’s Office functions, operations, and systems.
Interpret and apply a variety of procedures, policies, and precedents.
Independent decision making in lieu of Assistant or Associate Registrars based on established guidelines.
Other duties as assigned.