STUDENT- PPECS (Park Portable Equipment Center & Services) Counter Assistant

Ithaca College•Town of Ithaca, NY

17d•$16

About The Position

PARK PORTABLE EQUIPMENT CENTER & SERVICES (PPECS): PORTABLE EQUIPMENT COUNTER ASSISTANTS are responsible for… Performing detailed inspections of portable equipment being checked out and returned by student patrons and faculty. Function checking, prepping and checkout of daily reservations for portable equipment. Reporting items found to be missing or broken to the supervisor followed by a ticketing of such resources Checking the database reservations program at the beginning of each shift to see what needs to be prepped or inspected and what items are LATE. Faculty reservations for classroom support must take priority at the beginning of each shift. Assistants should be prepping up to 24 hours in advance, regardless of when their particular shift ends. At the same time, counter assistants should be monitoring the returns screen and make sure to send out notices as soon as equipment becomes late. When patrons arrive to pickup a reservation that has already been assembled, the counter assistant must once again inspect the items on the cart and compare them with the reservation. Assistants must verify that the equipment number on the cart matches the equipment number on the reservation. Assistant must also confirm that all non-reservable items on the cart match the reservation. Inspections should be ongoing. Whenever there is a lull in activity at the front counter, assistants should be inspecting equipment on the shelf. Assistants must match contents of each kit or case with contents list noted on case or in the database. Assistants should be inspecting equipment closely for damage or missing items. If you find any discrepancy or problems, it should be brought to the immediate attention of Facilities Manager or Technical Support Manager. If this occurs after hours, equipment should be taken off-line and ticketed with a follow up email to PPECS listserv. IF the item you are taking offline is on a future reservation and you find that there is not a substitution or replacement for that item, please only take the item off-line until the beginning the next reservation. Assistants should then make the Technical Support Manager or Facilities Manager aware of the high priority for repair. Ithaca College’s student employment program offers meaningful experiential learning opportunities that develop transferable skills sought by employers across various industries. These positions allow students to apply classroom knowledge in real-world professional settings, fostering both personal and professional growth. Ithaca College is committed to building a diverse academic community and encourages members of underrepresented groups to apply. Experience that contributes to the diversity of the college is appreciated. It is advised that applicants apply attaching both a resume and cover letter. Application screening will begin immediately. Employment is contingent upon successful completion of the I-9 and employment eligibility requirements. You will need to bring your original, unexpired, authorized personal identification documents to your designated representative or The Office of Human Resources (Peggy Ryan Williams Center, Garden Level) to complete the form. More about acceptable documentation can be found here: https://www.uscis.gov/i-9-central/form-i-9-acce... [https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.uscis.gov%2Fi-9-central%2Fform-i-9-acceptable-documents&data=05%7C02%7Cteamdynamix-replies%40ithaca.edu%7Cbdd7565fa2dc4b5dd29c08de30ff97ba%7Cfa1ac8f65e5448579f0b4aa422c09689%7C0%7C0%7C639002071476638574%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=gdU3T3dgQOivAF8EnexX6qPDopxKP0NDKyQ7AS4zfSY%3D&reserved=0] Please note that photos or copies will not be accepted. For assistance with the application process, contact Student Employment at [email protected]. For more information about student employment or specific job inquiries, visit our website or contact the hiring manager listed on the job posting.

Responsibilities

Performing detailed inspections of portable equipment being checked out and returned by student patrons and faculty.
Function checking, prepping and checkout of daily reservations for portable equipment.
Reporting items found to be missing or broken to the supervisor followed by a ticketing of such resources
Checking the database reservations program at the beginning of each shift to see what needs to be prepped or inspected and what items are LATE.
Faculty reservations for classroom support must take priority at the beginning of each shift.
Assistants should be prepping up to 24 hours in advance, regardless of when their particular shift ends. At the same time, counter assistants should be monitoring the returns screen and make sure to send out notices as soon as equipment becomes late.
When patrons arrive to pickup a reservation that has already been assembled, the counter assistant must once again inspect the items on the cart and compare them with the reservation.
Assistants must verify that the equipment number on the cart matches the equipment number on the reservation.
Assistant must also confirm that all non-reservable items on the cart match the reservation.
Inspections should be ongoing. Whenever there is a lull in activity at the front counter, assistants should be inspecting equipment on the shelf.
Assistants must match contents of each kit or case with contents list noted on case or in the database.
Assistants should be inspecting equipment closely for damage or missing items.
If you find any discrepancy or problems, it should be brought to the immediate attention of Facilities Manager or Technical Support Manager.
If this occurs after hours, equipment should be taken off-line and ticketed with a follow up email to PPECS listserv.
Assistants should then make the Technical Support Manager or Facilities Manager aware of the high priority for repair.