Mayor’s Office of Education - Student Loan Education Officer

City of Philadelphia • Philadelphia, PA

1d • Hybrid

About The Position

The Mayor’s Office of Education brings a unified vision and organizing strategy to advance Mayor Parker’s vision of a world-class system of education for Philadelphians of all ages and socioeconomic backgrounds. MOE develops policies and programs, implements mayoral initiatives, and facilitates collaboration across city departments and education institutions to support success for Philadelphia learners from kindergarten through adulthood. Focus areas include K-12 education, career readiness and workforce development, post-secondary and adult education. MOE advocates for policies that enhance learning opportunities and works to secure funding for educational programs.

The Student Loan Education Officer will serve in support of the One Philly Education Debt Navigator Initiative (EDNAV). EDNAV addresses Mayor Parker’s goal to remove barriers to economic mobility for City of Philadelphia residents. The initiative’s objective is to provide student loan borrowers with free and trusted information, education, and help to manage student loan debt. This initiative is a partnership between The Mayor’s Office of Education (MOE), The Chief Administrative Office (CAO), and The Office of Community Empowerment and Opportunity (CEO). The Student Loan Education Officer will oversee student debt education services. This includes outreach to City residents navigating the student lending system, support for Philadelphia employers, and the development of programs focused on student debt along the education continuum. Primary duties include delivering one-on-one borrower education, assisting with enrollment in repayment plans, supporting borrowers to get out of default, help with applying for student loan cancellation/forgiveness/discharge programs, maintaining case records, and conducting outreach and education. This role requires collaboration with EDNAV staff, CCME Fellows, community partners, internal and external stakeholders to ensure high-quality borrower support and program improvement. The Student Loan Education Officer will report to the Director of Student Loan Programs.

Requirements

• Professional judgment to prioritize cases, outreach, and program objectives effectively.
• Strong organizational skills and ability to manage multiple cases, projects, and deadlines independently.
• Excellent written and verbal communication skills for educating, presentations, and documentation.
• Advanced -level proficiency using Microsoft Office Professional Suit (Excel, Word, PowerPoint, Teams, Outlook, and Forms).
• Ability to provide information fairly and impartially in a culturally and linguistically appropriate manner.
• Proven customer service skills with experience de-escalating and resolving borrower concerns.
• Demonstrated ability to work collaboratively in team settings and with external partners, and stakeholders
• Bachelor’s degree or relevant advanced degree in a related field, or an equivalent combination of education and experience.
• Two to four years of experience in counseling, outreach, community education, customer service, or a related professional setting
• Experience with student loans or personal finance preferred
• Experience conducting in-person and virtual outreach, training, and presentations
• Experience supervising or mentoring preferred
• The successful candidate must be a city of Philadelphia resident within six months of hire

Nice To Haves

• Knowledge of personal finance and familiarity with or strong interest in student loan programs preferred.
• Presentation and training skills for virtual and in-person formats.
• Social media savvy

Responsibilities

• Provide tailored information and resources to student loan borrowers based on individual circumstances.
• Assist borrowers with applications for relief through cancellation, forgiveness, discharge, and repayment plan enrollment.
• Help borrowers navigate default, rehabilitation and delinquent options.
• Maintain thorough case records documenting services provided, resources shared, and referrals.
• Recognize and contribute to reporting program trends and statistics.
• Track and report on borrower outcomes and outreach activities
• Oversee website resources and curating, factual, up to date, and relevant content
• Work closely with leadership and industry partners
• Monitor and integrate national student loan policy and legislative changes
• Conduct outreach to diverse audiences in-person and virtually.
• Prepare and deliver presentations and/or training sessions related to student loans to City employees, City residents, Employers, and Community organizations
• Prepare training materials, fact sheets, and educational content for borrowers and partners
• Design and deliver workshops and presentations for community groups and partner organizations.
• Engage in targeted outreach across social media channels to reach underserved borrowers and increase program visibility
• Lead peer case reviews and recommend process improvements to strengthen service quality and consistency.
• Track and report program trends and metrics to inform program decisions and reporting
• Oversee the work responsibilities of CCME Fellows. Assign duties, help staff navigate competing deadlines, and support shifting priorities.
• Provide actionable feedback, coaching, and support for skill progression.
• Model and coach high-quality, culturally responsive customer service.
• Perform other responsibilities as identified by the Supervisor.

Benefits

• Unlimited FREE public transportation all year long through SEPTA’s Key Advantage program.
• 8 weeks of paid parental leave.
• Comprehensive health coverage for employees and their eligible dependents.
• Wellness program offers eligibility into the discounted medical plan
• Paid vacation, sick leave, and holidays
• Generous retirement savings options
• Eligibility to participate in the Public Service Loan Forgiveness program.
• Access to a wide range of tuition discounts and scholarships (10% to 40% savings) with over a dozen esteemed colleges and universities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level