Student Liaison, TRIO Student Support Services

Cuyahoga Community College•Highland Hills, OH

23h•Onsite

About The Position

Provides personal, academic, and career advising to potential and current program participants/ students. Conducts individual and group workshops. Collaborates with faculty and staff to ensure optimum support. Generates and coordinates outreach activities.

Requirements

Master’s Degree in a related field
Minimum of two years of demonstrated experience advising, counseling, and/or teaching under-prepared students
Demonstrated experience making sound decisions that affect a work unit or team
Demonstrated experience in a role requiring diverse problem-solving methods in a variety of situations
Possesses excellent written, verbal and interpersonal communication skills
Possesses strong organizational and time-management skills
Works accurately with great attention to detail
Ability to prioritize/handle multiple tasks and work with deadlines in a dynamic environment
Ability to promote collaboration, teamwork, and involve all stakeholders in decision-making processes
Possesses sound understanding of the needs of community
Ability to work well with faculty, staff, and administrators
Possesses willingness and ability to work occasional evenings and weekends as needed
Ability to enter, monitor and interpret student data accurately
Excellent customer service skills and proven ability to develop and sustain productive customer relationships
Ability to effectively complete work assignments independently
Possesses working knowledge of student advising concepts, practices and procedures with the ability to use in varied situations as it pertains to the departmental focus
Demonstrated basic project management skills
Demonstrated intermediate proficiency with Microsoft Outlook, Word, Excel, and PowerPoint
Demonstrated basic Blackboard skills (or equivalent program)
Demonstrated basic BANNER system skills (or equivalent program)
Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity
Ability to collaborate, persuade, gain cooperation and acceptance of ideas on significant projects
Ability to develop and maintain relationships with key contacts to enhance work flow and quality
Sensitivity to appropriately respond to the needs of students and the community.
Must reside in the state of Ohio and be within commuting distance of this work location/campus

Nice To Haves

Demonstrated experience and/or familiarity with College/Program-specific software (BLUMEN)
Possesses knowledge of federal TRIO programs and regulations

Responsibilities

Provides academic, career, and personal advising to potential and current program participants/students
Assists with identifying and selecting new participants
Develops Educational Plans, monitors participants’ progress, refers participants to counseling as needed
Assists students with completing financial aid and scholarship applications, writing essays, and forming attainable academic and career plans
Maintains accurate and timely documentation of all necessary data to ensure compliance with the U.S. Department of Education
Conducts individual and group program-engagement sessions
Meets regularly with staff for participant and program evaluations
Meets with faculty regarding participants’ progress and course content/material, as needed
Works collaboratively with the Student Counseling department to ensure attentive and efficient student referrals when needed
Assists with the development of the departmental newsletters and other correspondence as needed
May attend College-wide meetings, workshops, and conferences as directed
Assists with metric tracking and report preparation
Performs other duties as assigned