Student Leasing & Resident Experience (Temporary) - Alder Residence Hall

B-T Washington•Shoreline, WA

About The Position

The Student Leasing & Resident Experience role supports leasing success and an exceptional resident experience in student housing communities. The position contributes to occupancy goals through proactive leasing, relationship building, and customer service while supporting day-to-day property operations. It fosters an engaging community by planning resident events, coordinating move-in and move-out processes, and serving as a primary contact for residents. The role works with onsite and centralized teams to support operational excellence and a welcoming, seamless experience for prospective and current residents. The temporary position is expected to last until approximately December 4, 2026, with a possibility of becoming permanent. The role conducts personalized apartment and community tours, nurtures prospective residents, collaborates with AI-driven leasing tools, and oversees self-guided tour systems. It supports resident retention and community engagement, maintains accurate records and presentation standards, coordinates move-ins and move-outs, and assists with property operations, vendor management, notices, audits, inspections, and process improvements. The schedule is Monday through Friday, 8 a.m. to 5 p.m., for 40 hours per week. Compensation is $24–$26 per hour, with eligibility for bonuses.

Requirements

At least 2 years of experience in property management or a sales-related field.
Customer service experience.
Excellent customer service, communication, and writing skills.
Computer literacy and proficiency with productivity software, including MS Office and Office 365.
Ability to learn quickly.
Ability to prioritize duties and manage time efficiently.
Excellent organizational skills.
Ability to communicate clearly, warmly, professionally, and proactively with others, including office and onsite staff; active listening skills.
Ability to be creative and flexible and to drive change.
Ability to work under pressure while maintaining perspective and a sense of humor.
Willingness to try new approaches.
Ability to recognize each project’s uniqueness while applying best practices learned from other projects.

Nice To Haves

Four-year college degree preferred.
ARM designation desired.
Washington real estate license desired.
Experience with Entrata desired.
Experience with CRM platforms such as Elise AI desired.
Experience with self-guided tour tools such as Rently or Tour24 desired.
Reliable transportation and ability to commute to various properties desired.

Responsibilities

Conduct personalized tours of apartment homes and community amenities, delivering a hospitality-driven experience aligned with brand standards.
Build rapport with prospective residents, identify their needs, and present homes and communities to support leasing results.
Share prospect feedback with the Centralized Student Housing Manager and Portfolio Manager and participate in leasing strategy discussions.
Keep tour paths clean and presentable.
Personally nurture high-value or engaged leads through phone, text, and in-person interactions, and provide timely tour feedback and prospect insights in CRM and AI systems.
Hand off qualified prospects to the centralized team for screening, approvals, and lease generation.
Set up and oversee the daily readiness of self-guided tour hardware and software; monitor system performance, access controls, and tour logs; troubleshoot basic issues and coordinate escalations or maintenance.
Keep self-guided tour environments clean, staged, and ready for prospects.
Assist with planning and implementing Open House events in alignment with client, College, and University goals, coordinating with internal marketing and external partners.
Plan and lead resident retention events, coordinate with onsite and corporate teams, and gather and share resident feedback.
Maintain accurate tour notes, activity tracking, and performance metrics in CRM and PMS systems.
Follow fair housing, safety, and company policies during tours and events; identify presentation or common-area issues and coordinate resolution.
Coordinate key distribution, move-ins, payment verification, lease execution, move-in inspections, resident onboarding, and move-outs, including documentation, timing, and communication.
Partner with onsite and maintenance teams to support unit readiness and turnover efficiency.
Coordinate day-to-day operational activities and manage vendor relationships, including scheduling services, monitoring work quality, and tracking completion of contracted services.
Work with onsite teams and service providers to address operational needs and resolve issues.
Assist with distributing and posting legal notices supplied by centralized team members in accordance with company policies and applicable regulations.
Support operational projects, audits, inspections, and process improvements.
Serve as a liaison among residents, vendors, and internal teams to facilitate communication and timely resolution of operational matters.
Represent the company professionally across assigned communities and reinforce trust, consistency, and brand reputation.