Student Leasing & Resident Experience (Temporary) - Alder Residence Hall

Blanton Turner•Shoreline, WA

9d•$24 - $26•Onsite

About The Position

The Student Leasing & Resident Experience role drives leasing success and creates a positive resident experience within student housing communities. The position supports occupancy goals through proactive leasing, relationship building, and customer service while assisting with daily property operations. It also supports an engaging community through resident events, move-in and move-out coordination, and serving as a point of contact for residents. The role collaborates with onsite and centralized teams to support operational excellence and a seamless experience for prospective and current residents. The position is expected to last until approximately December 4, 2026, with a possibility of becoming permanent. The schedule is Monday through Friday, 8 a.m. to 5 p.m., for 40 hours per week. The stated wage is $24–$26 per hour, and the role is eligible for bonuses.

Requirements

At least 2 years of experience in property management or a sales-related field.
Customer service experience.
Excellent customer service, communication, and writing skills.
Proficiency with productivity software, including MS Office and Office 365.
Ability to prioritize duties and manage time efficiently.
Excellent organizational skills.
Ability to communicate clearly, professionally, proactively, and in a friendly manner with office and onsite staff; active listening skills.
Ability to work under pressure while maintaining perspective and a sense of humor.
Reliable transportation and ability to commute to various properties are desired.

Nice To Haves

Four-year college degree preferred.
ARM designation desired.
Washington real estate license desired.
Experience with Entrata desired; ability to learn quickly required.
Experience with CRM systems such as Elise AI desired.
Experience with self-guided tour tools such as Rently or Tour24 desired.
Creativity, flexibility, and willingness to drive change and try new approaches.
Ability to recognize the uniqueness of each project while applying best practices learned from other projects.

Responsibilities

Conduct personalized in-person tours of apartment homes, amenities, and community offerings, delivering a hospitality-driven experience aligned with brand standards.
Build rapport with prospects, identify their needs, and present homes and communities to support leasing results.
Discuss prospect feedback and leasing strategies with the Centralized Student Housing Manager and Portfolio Manager.
Walk tour paths regularly to ensure the property is clean and well presented.
Work with AI-driven leasing tools for initial inquiry responses, tour scheduling, and automated follow-ups; personally nurture engaged leads through phone, text, and in-person interactions.
Enter timely, accurate tour feedback and prospect insights into CRM and AI systems, and hand qualified prospects to the centralized screening, approval, and lease-generation team.
Oversee setup, configuration, and daily readiness of self-guided tour hardware and software; monitor performance, access controls, and logs; troubleshoot basic issues and coordinate escalations or maintenance.
Ensure self-guided tour areas are clean, staged, and ready for prospects.
Assist with planning and implementing Open House events in coordination with the client, College, University, internal marketing team, and external partners.
Plan and lead resident retention events, collaborate with onsite and corporate teams on event goals and brand strategy, and represent the community during events and resident interactions.
Gather resident feedback during events and tours and share insights with property leadership.
Maintain accurate tour notes, activity tracking, and performance metrics in CRM and PMS systems.
Follow fair housing, safety, and company policies during tours and events; identify presentation or common-area issues and coordinate their resolution.
Coordinate key distribution and move-in processes, including payment verification, lease execution, move-in inspections, and resident onboarding.
Manage move-out processes, including documentation, timing, and communication; partner with onsite and maintenance teams on unit readiness and turnover efficiency.
Coordinate day-to-day operational activities and vendor relationships, including service scheduling, quality monitoring, completion tracking, and communication with service providers.
Work with onsite teams and service providers to address operational needs and resolve issues; assist with distributing and posting legal notices supplied by centralized team members in accordance with company policies and applicable regulations.
Support operational projects, audits, inspections, and process improvements, and serve as a liaison among residents, vendors, and internal teams to facilitate communication and timely resolution.