STUDENT-IT Service Desk Consultant - A
About The Position
To be the first point of contact that provides technological support to all members of Ithaca College via Video Call, Phone Call, Email, Live Chat, and Walk-in interactions. Provide technological support to faculty, staff, and students via telephone, email, chat, and walk-in interactions. Troubleshoot various issues, such as assessing hardware, any software/firmware, networking, printing, security and user accounts administration. Create, update, and route TeamDynamix (our system for documenting requests) tickets for all issues. Oversee the process of loaning out college-owned equipment. Opportunities for promotion and job enrichment, through additional, personalized projects designed to help you achieve your goals!
Requirements
- Ability to provide technological support to faculty, staff, and students via telephone, email, chat, and walk-in interactions.
- Skills in troubleshooting hardware, software/firmware, networking, printing, security, and user accounts administration.
- Experience with creating, updating, and routing tickets in a system like TeamDynamix.
- Ability to manage the process of loaning out college-owned equipment.
Nice To Haves
- Experience that contributes to the diversity of the college is appreciated.
Responsibilities
- Provide technological support to faculty, staff, and students via telephone, email, chat, and walk-in interactions.
- Troubleshoot various issues, such as assessing hardware, any software/firmware, networking, printing, security and user accounts administration.
- Create, update, and route TeamDynamix (our system for documenting requests) tickets for all issues.
- Oversee the process of loaning out college-owned equipment.
Benefits
- Meaningful experiential learning opportunities that develop transferable skills sought by employers across various industries.
- Opportunities to apply classroom knowledge in real-world professional settings.
- Fostering of both personal and professional growth.
- Opportunities for promotion and job enrichment through additional, personalized projects.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
