Student - Student Involvement Staff Assistant (Online Honor Societies)

Southern New Hampshire University•Manchester, NH

5d•$12 - $15•Hybrid

About The Position

Southern New Hampshire University (SNHU) is seeking motivated individuals to join their team as Student Involvement Staff Assistants. This role provides high-quality customer service to the SNHU community, focusing on supporting online honor societies. The position involves monitoring department inboxes, responding to student inquiries, managing correspondence in the university's CRM (Unify), and potentially answering calls, assisting students and staff, filing, and scheduling meetings. Student employees are crucial in building community and fostering a sense of belonging. This specific role will work closely with the Coordinator of Student Involvement, Leadership Societies, and complete tasks related to the online honor society space. SNHU values innovation, progress with purpose, and a people-centered strategy, aiming to transform lives through its diverse team.

Requirements

Current enrollment in classes as part of a SNHU degree program.
Work study part of financial aid package.
Provide excellent customer service.
Must be self-motivated and able to work independently in difficult situations with little supervision.
Maintain a positive attitude during all shifts and be a role model for peers.
Arrive at all shifts on-time and stay until the end of the shift.
Wear appropriately designated and provided attire (campus).
Create and support an inclusive community.
Attend 1:1 meeting with supervisor and employee appreciation events.
Comfort using a variety of technologies, or a strong willingness to learn new systems and software.

Nice To Haves

Must be willing to work flexible hours, late nights, and weekends, on occasion.
Must be able to lift/carry approx. 25lbs.
Campus driver approval will also be needed.

Responsibilities

Monitoring and managing shared department inboxes.
Forwarding all correspondence into the university’s customer relationship management tool (Unify) and closing out the case in Unify.
Greeting visitors to the office (campus) or SNHUconnect (online), assisting with requests and questions.
Answering online honor society questions both via email and phone.
Performing data input and filing.
Sorting honor society regalia.
Attending to the SNHUconnect honor society pages.
Assisting with large departmental projects and programs throughout the year, including Honor Society Recruitment Cycles, Honor Society Recognition Ceremony, Opening Weekend, Involvement/Engagement Fairs, Fall Leadership Conference, Homecoming Weekend, LEADS Conference, Penmen Pursuits Awards, Leadership Awards, and Orientation.
Performing other duties as assigned.
Collaborating and working alongside the Coordinator of Student Involvement, Leadership Societies.