Student Intern, Customer Service, Summer 2027

Entergy•Little Rock, AR

5d•Onsite

About The Position

Entergy’s Customer Service Department is the face of Entergy and responsible for establishing and maintaining positive relationships with current and future customers. Gain experience and exposure to practical customer service applications within the utility industry. Individual normally works under close supervision and will perform a variety of functions and work on various projects, working with customer service analysts and customer service managers.

Requirements

Candidates must be actively enrolled (for the duration of the internship) and pursuing an undergraduate degree program, masters or doctorate degree in a relevant field of study.
Must have a minimum cumulative GPA of 2.8 (on a 4.0 scale), verified through an official transcript from the previous semester.
Strong data entry skills with attention to details.
Authorization to work in the United States is a precondition to employment in this position.
Entergy will not sponsor candidates for work visas for this position.

Nice To Haves

Prior recipients of the Oscar Washington, Jr. Educational Fund Scholarship.
Experience with MS Outlook, Excel, Word, PowerPoint, and PowerBI is a plus.

Responsibilities

Working in a team environment to assist customer service personnel in day to day activities
Providing customer service support by resolving customer frictions as they occur
Utilizing billing software to research customer account activity to resolve customer issues
Developing and documenting internal customer service processes
Supporting the Company’s product and services initiatives to enhance the customer experience
Reviewing and supporting the engineering design process
Participating in customer coordination calls with customer service personnel
Work on special projects to assist in improving customer satisfaction
Performing and supporting a wide variety of detailed analysis in customer service-related areas
Processing department mail and assisting with Net Metering applications
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company.