Student Intern-Nonexempt

Uniti•Rochester, NY

About The Position

The Intern – Digital Experience Team - Product is part of the Digital Experience group, which is responsible for supporting the digital vision and strategy goals for Uniti. This position is for an innovative individual to be an active contributor to our digital experience team to support the long-term growth and sustainability of Uniti’s customer portals while ensuring that we are a market leader and exceeding customer expectations. The position will assist in developing new and/or improving current products and organizing their execution based on a deep understanding of stakeholder and end-user needs, product and market insights and other in-depth analysis. This position will assist in communicating and reporting intelligence and analysis to senior managers in marketing, sales operations, base management and product marketing.

Requirements

Excellent written and verbal communication skills.
Product Marketing with IT Technical skills.
Excellent teamwork skills
Ability to work independently with limited supervision from requirements to development delivery.
Familiarity with the Software Development Life Cycle (SDLC), agile and waterfall development, telecommunications industry and managed services products.
Working knowledge of JavaScript, HTML, CSS, MS Office and familiarity with other web-oriented coding and scripting languages is desired.
Familiarity with concepts such as information architecture, usability, web graphics optimization, and content management systems.
Strong technology skills and the ability to learn new systems and applications quickly, including business systems and web applications.
Ability to work collaboratively with diverse groups and manage multiple projects simultaneously.
Ability to develop proficiency in new technology applications quickly.
Strong writing, communication, project management and customer service skills.

Responsibilities

Work with other team members to deliver new functionalities in the customer portal on time, in scope and in budget.
Identify and help prioritize truly innovative product features that deliver a competitive advantage and an exceptional user experience.
Work closely with internal and external teams of developers, UI/UX professionals, graphic designers, Q/A experts, and marketers—driving the product deliverables at all phases of the product cycle.
Assist with execution of digital marketing programs including strategy, creative development, search engine optimization, analytics and reporting, and others, from ideation through distribution (as assigned)
Assist with competitive web and campaign activity and supply reports to cross functional team as needed
Assist with competitive review process including data collection, analysis, and presentation development
Use approved AI tools to accelerate research, summarize information, and draft content (e.g., requirements, briefs, and reports), with appropriate human review and editing.
Apply responsible AI practices by protecting confidential information, validating outputs for accuracy, and citing/attributing sources when needed.
Track and analyze digital campaign performance and make recommendations for optimizations and supply individual brand analytic reports as requested
Participate, as needed, in analyzing program performance and assisting in developing lessons learned in preparation for brand plans
Analyze category performance and recommend enhancements and optimizations for a cross-category delivery of digital efforts
Maintain digital project timelines