Student Info Support
About The Position
Provides complex and accurate information to current students, prospective students, departments and the general public regarding admission, course planning, student records and registration, and all other functions supporting Arts students. Interprets University and Faculty policies and procedures and provides guidance and interpretation to students. Using the Student Information Systems (SISC) and Degree Audit (DAG) assists students in making informed decisions. Informs students what they need to consider in making decisions and the academic implications of their decisions. Evaluates, researches and provides solutions to various student related matters. Reconciles records and identifies discrepancies. Embraces new knowledge about advances in technology and learning initiatives at the university and applies this knowledge to the delivery of service to students. Must be familiar with other areas of the university such as other Arts Departments, Enrolment Services, Student Development and Support Services (e.g. Counselling, Career Services, Access & Diversity & Student Health Services). The job requires a thorough knowledge of guidelines, policies, procedures, regulations and degree requirements for the Bachelor of Arts and the Bachelor of Fine Arts and the ability to interpret and communicate that information, via telephone, in person and email to students, their parents and other members of the university community. Provides information in compliance with the Freedom of Information and Protection of Privacy Act. Assists in the maintenance of databases such as the Student Information Systems, Transfer Credit Database. Develops and delivers training to new and inexperienced staff members. Provides administrative and secretarial support to Arts Academic Advising Services.
Requirements
- High School graduation, plus two year post-secondary diploma, plus four years of related experience, or an equivalent combination of education and experience.
- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own.
- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion.
Nice To Haves
- Ability to be thorough, accurate, and have a high level of attention to detail.
- Ability to communicate effectively verbally and in writing.
- Ability to respond appropriately to inquiries in person, on phone, and in writing, and make appropriate referrals.
- Ability to maintain accuracy and attention to detail.
- Ability to effectively use MS Excel at an advanced level.
- Ability to accurately maintain appointment calendars, and schedule appropriate appointments.
- Ability to efficiently and effectively coordinate tasks.
Responsibilities
- Responds to a variety of in-person, written, telephone and e-enquiries from students.
- Understands and interprets the Faculty of Arts degree and program requirements and regulations as published in the UBC Calendar and on the website.
- Uses the Student Information System (SIS), Degree Audit (DAG) other knowledge management resources, to provide accurate information and support to prospective and current Arts students regarding advising, degree requirements, registration, academic concession, graduation and other student support requests.
- Determines and processes increase in credit limits based on established guidelines.
- Processes documentation for the Unit which includes letters of permission, academic concessions, graduation pending or confirmation letters, visa letters for international students.
- Assists with the process of evaluating graduation applications.
- Assists students in using online tools such as the Student Service Centre (SSC) and Degree Audit (DAG).
- Deals with customer service complaints or refers to the Manager, Academic Advising, or the Associate Director or Director of Arts Academic Advising.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
