Student Help

First Citizens Bank (Iowa)•Osage, IA

2d•Onsite

About The Position

Greets customers in a professional, friendly and courteous manner both in person and on the phone and then directing them on to appropriate personnel to take care of their banking needs. Also, provides service to customers regarding their accounts, complies with bank operations, imaging/processing documents, and performs specific projects.

Requirements

Exhibits the action of taking the first step such as originating new ideas or ability to think and act without being asked.
Exhibits customer focus, acknowledges & listens to customer, and provides friendly, courteous, and efficient service.
Works together with a group of people to coordinate and help each other in daily tasks.
Is careful, exact, and free from mistakes and errors. Adheres closely to a set of standards.
Provides information to customers outside the organization, supervisors, co-workers, and subordinates clearly and concisely in writing, by telephone, or through e-mail.
Identifies specific business and personal career goals, plus a process to review accomplishment of goals.

Responsibilities

Provides information to customers by greeting, answering questions in person or on the telephone referring to appropriate personnel for service.
Files retail retention works and reviews of signature cards to ensure permanent cards has been returned.
Performs miscellaneous duties...i.e. coin rolling, paperwork preparation.
Scans documents and inputs accurate index information once document is scanned.
Complete identified projects as assigned.
Provides clerical support by preparing correspondence, duplicating, compiling, inspecting, collating and filing documents, if needed.
Assists tellers, if needed.
Maintains customer confidence and protects bank operations by keeping information confidential.
Contributes to team effort by accomplishing related results as needed.
Attends mandatory compliance and security sessions.
Monitors daily work for adherence to compliance and security regulations, policies/procedures, and promptly corrects any deficiencies.