Help Desk Technician, Student

University of Virginia•Charlottesville, VA

1d•Onsite

About The Position

The School of Education and Human Development (EHD) at the University of Virginia seeks a Student IT Help Desk Technician to provide frontline technical support to faculty and staff, up to 25 hours per week. This position is for summer 2026 but may continue in the fall based on performance and availability.

Requirements

Strong problem-solving and communication skills
Basic knowledge of Windows, macOS, and mobile platforms
Ability to manage multiple tasks and provide excellent customer service
Resume required
Current UVA student eligible for student employment
Experience: None
Licensure: None

Responsibilities

Provide first-tier technical support for hardware, software, connectivity, and printing issues in a timely and professional manner
Triage, document, and escalate support requests using the ticketing system (walk-ins, phone, email, and automated requests)
Assist with system setup, upgrades, and deployments across Windows, macOS, and mobile devices
Support printer operations, including paper restocking and toner replacement
Perform routine maintenance tasks such as cardboard recycling and workspace upkeep
Conduct weekly preventative checks of classrooms and conference room AV systems
Manage and maintain loaner hardware inventory for faculty and staff
Assist users with common access needs, including digital certificate installation