Help Desk Technician
Bristol Bay Native Corportation•Jacksonville, TX
•Onsite
About The Position
Vista Defense Technologies is currently hiring a Help Desk Technician to support our ongoing mission at the Naval Hospital in Jacksonville, FL. This role involves providing technical support for a variety of hardware and software, including printers, mobile devices, and network infrastructure. The technician will be responsible for troubleshooting issues, maintaining accurate databases, and ensuring compliance with security requirements.
Requirements
- Two (2) years of experience with basic troubleshooting of mobile computing devices to include, but not be limited to: Tablet PCs, Notebook PCs, Blackberry devices, Android devices, Apple devices.
- Experience with Juniper Virtual Private Network (VPN) or similar VPN program and experience troubleshooting VPN programs.
- Experience using remote support tools such as Dameware or Hyena.
- SECRET Security clearance.
- Comp Tia Security + certification.
- Current Security+ CE (enrolled in CEP) Certification.
- Must meet at time of award and maintain all Information Assurance Training (IAT) Level II requirements as outlined in the Information Assurance/ Cyber Security Workforce Improvement Program.
Responsibilities
- Knowledge of printer functions, connectivity, and experience with basic troubleshooting of printing and scanning devices including, but not limited to, networked Multifunction Devices (MFD) such as Xerox MFD’s.
- Experience with trouble ticket systems such as NHJ Trouble Ticket System, Remedy (or similar system) and documentation required within the system.
- Knowledge of and experience with Windows 11, including all current versions and future versions.
- Understanding and experience with e-mail, encryption and voice Apple iOS, Android and Blackberry device applications.
- Ability to maintain an accurate database of hardware and accessories.
- Knowledge of and experience with software packages including the Microsoft Office bundle and Adobe, present versions and future releases.
- Understanding of network essentials, troubleshooting network and cable connectivity using Fluke equipment.
- Knowledge and experience with the installation and troubleshooting IP cameras.
Benefits
- paid holidays
- paid time off including sick and vacation leave
- medical, dental and vision insurance
- flexible spending accounts
- short and long term disability
- company paid life insurance
- 401(k) with a company match
- discretionary profit sharing
- tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
