Student Health Navigator

University of Kansas • Lawrence, KS

5d • Onsite

About The Position

The incumbent is a student hourly position working at Watkins Health Services (WHS). The incumbent will staff the Information Desk in the lobby to greet customers, assist with questions, and provide support in using WHS services. The incumbent in this position will see, hear, and possibly have access to confidential information that must be handled in accordance with all relevant state and federal laws and University policies and procedures regarding its use and disclosure. WHS utilizes computer technology in all aspects of its operations, including an electronic registration system. The incumbent must become familiar with and be able to use the appropriate computer hardware and software programs associated with this position. The incumbent must become familiar with and adhere to the WHS Customer Service Plan to ensure appropriate interaction and positive outcomes with both internal and external customers. WHS is a unit at The University Kansas Health Systems and partners with KU Student Affairs.

Requirements

• Possess excellent organizational and communication skills as evidenced by application material.
• Experience using Microsoft Office products.
• Freshman, sophomore, junior, senior or graduate level student.
• Prior Customer Service experience.
• Health-related major or background.
• During the semester term of the appointment, the student hourly must be enrolled in no fewer than 6 credit hours.
• For summer periods the student hourly must: (1) have been enrolled in no less than 6 hours in the past spring semester or (2) be pre-enrolled in the upcoming fall semester in no less than 6 hours or (3) be enrolled in summer session or (4) be admitted to study in the upcoming fall semester.
• Student Hourlies may be undergraduate or graduate students.
• Availability to work in 2-4 hour blocks of time

Responsibilities

• Engages with students throughout the service experience.
• Greet persons entering building, monitor the lobby, and report any unusual activity to appropriate administrative staff.
• Provide wayfinding instructions to various service areas, answers questions or direct persons to appropriate resources.
• Instruct new users on the Check-In Kiosk, and escorts customers to specific destinations within the health center as needed.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed