Student Services Navigator

Portland Community College•Portland, OR

2d•$54,908 - $56,555•Onsite

About The Position

Portland Community College is seeking a dynamic and student-focused individual to join our team as a Student Services Navigator. In this front-line, customer service-oriented role, you will serve as a one-stop resource for students and community members, providing exceptional support across multiple service modalities. As the first point of contact, you will play a critical role in welcoming and assisting individuals—whether they arrive with general questions, complex concerns, or are experiencing frustration. You will provide clear, compassionate guidance and accurate information, drawing on a strong working knowledge of key partner departments across the College. Navigators are expected to actively maintain this knowledge to ensure they can represent those areas effectively and offer timely, relevant support. When needed, you will help connect individuals to appropriate college staff for more specialized assistance. In addition to providing direct support, you will have access to student systems to process registrations and perform other essential functions on behalf of students and the College. This work is fast-paced and will continue to evolve in response to the changing needs of students and the community. Navigators must have a service mindset, be adaptable, solutions-oriented, and ready to grow with the role as services, systems, and student expectations continue to shift. This position is essential in creating a seamless, student-centered experience that supports success, reduces barriers, and fosters a sense of belonging throughout the student journey.

Requirements

High school diploma or equivalent.
One year of college level coursework in Student Services, Business, Service Industry, Sociology, Communication or a related field.
One year of relevant experience may substitute for the college level coursework.
Two years’ experience in general office support or one year experience in a student or customer service environment with considerable public contact providing technical assistance and guidance to others and working with complex procedures and regulations.
Demonstrates consistent professionalism in handling difficult situations, de-escalating conflicts, and ensuring positive student experiences.
Demonstrates an understanding of supporting students beyond transactional assistance.
Demonstrates adaptability to changing work requirements, dynamic high-volume service environment, and with constantly changing technology.
Demonstrates knowledge of strategies to support individual student centered experiences based on factors such as, race, gender, linguistic diversity, and socioeconomic status.
Is capable of working independently and collaboratively, in a fast-paced team environment and with competing priorities.
Ability to contribute to a team-oriented service environment.
Demonstrates ability to prioritize and manage workload effectively.

Nice To Haves

Direct experience in admissions, enrollment, financial aid, or student advising, particularly in a high-volume, customer-facing role.
Strong Customer Service & Conflict Resolution Skills – Experience handling difficult situations professionally, de-escalating conflicts, and providing excellent student support across multiple service channels.
Ability to Work Independently & Collaboratively – Strong problem-solving, multitasking, and teamwork skills to navigate student needs efficiently while working with cross-functional teams.

Responsibilities

Serve as a one-stop resource for students and community members, providing exceptional support across multiple service modalities.
Act as the first point of contact, welcoming and assisting individuals with general questions, complex concerns, or frustration.
Provide clear, compassionate guidance and accurate information, drawing on a strong working knowledge of key partner departments.
Actively maintain knowledge of partner departments to represent them effectively and offer timely, relevant support.
Connect individuals to appropriate college staff for more specialized assistance when needed.
Process registrations and perform other essential functions on behalf of students and the College using student systems.

Benefits

Comprehensive benefit package
Oregon PERS contribution
Tax deferred annuity program and a deferred compensation program
Tuition waiver for you, your spouse/domestic partner, and dependent children under 24 years of age, as well as partial tuition reimbursement for full-time employees at other accredited institutions
Free access to the sport centers / campus gymnasiums, performing arts, and cultural events
Paid Leave (Pro-rated by FTE for Part-Time Employees)
8 hours of vacation leave per month (additional vacation hours with years of service)
1 day of sick leave per month
12 paid holidays
PCC Winter Break (when College is Closed)
24 hours of personal leave per year