Student Financial Services Specialist
About The Position
The Student Financial Services Specialist position is a full-time, non-exempt, position that operates out of Colorado Christian University's Financial Aid office, a department with integrated student service functions. The Student Financial Services Specialist maintains excellent student support in the areas of financial aid, payment arrangements, and student accounts and resolves student financial issues while pro-actively assisting students and parents to successfully investigate all payment options. The Financial Aid Specialist also supports and assists inbound and outbound communication from students with all accompanying questions and concerns.
Requirements
- Desire to develop client relationships and provide excellent customer service with internal and external constituencies.
- Ability to process multiple tasks and a wide variety of constituent issues.
- Proficiency in a computer environment and able to handle confidential information with integrity.
Nice To Haves
- College degree is preferred.
Responsibilities
- Contribute to CCU’s mission: Christ-centered higher education transforming students to impact the world with grace and truth. In this role, the Customer Service Specialist contributes to the mission by promoting Christ-centered higher education and by exemplifying Christ as they establish relationships with students and their parents.
- Troubleshoot account issues regarding payments, student aid, and financial arrangements.
- Work with new and current students to ensure payment/aid is in place.
- Respond to inbound calls, e-mails, and walk-in visits, and initiate outbound communication to students regarding financial aid and student account concerns.
- Understand and communicate CCU policies and processes.
- Perform other duties as assigned.
Benefits
- We offer competitive compensation and benefits packages to all employees. Our benefit package includes: a tuition waiver program, excellent healthcare, generous paid time off, matching 403(b) retirement plan, and additional organizational paid benefits and voluntary benefit offerings.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
