Director Student Financial Services Operations

The Community Solution Education System

1d • Remote

About The Position

Job Purpose: The Director of Student Financial Operations provides systemwide leadership over the execution of student financial services operations across The Community Solution Education System. This role reports to the Vice President of Student Financial Affairs and is responsible for overseeing both financial aid and student accounts operational workflows, ensuring accurate processing, regulatory compliance, and operational consistency across institutions. The Director serves as the operational authority for student financial services, translating regulatory requirements and institutional policies into effective business processes. This role supports student success through the timely, accurate, and compliant administration of financial aid and student account activities. The role carries explicit responsibility for ensuring a consistent student experience, regulatory compliance, and cross-functional coordination across institutions. Position responsibilities include, but are not limited to: Oversee daily student financial services processing functions, including Student Aid Report (SAR) processing, verification flags, packaging, originations, authorizations, disbursement, reconciliation, and post-disbursement adjustments Provide oversight of daily student accounts processing functions, including billing, adjustments, refunds, reconciliation, and resolution of complex account activity Ensure timely and accurate awarding, disbursement, posting, and reconciliation of federal, state, institutional, and private aid Monitor workflow queues, processing timelines, and service-level expectations to support enrollment, persistence, cash management, and compliance objectives Compliance & Regulatory Execution Execute operational processes in compliance with federal Title IV regulations, state requirements, and institutional policies and procedures Support audits, program reviews, and internal assessments by preparing documentation, responding to findings, and implementing corrective action plans in coordination with compliance leadership Maintain operational procedures and documentation to ensure consistent execution of regulatory and institutional requirements Partner with compliance leadership to implement new or revised regulatory requirements into day-to-day operations Business & Functional Ownership Serve as the business and functional owner for student financial operations, including configuration requirements, workflow design, testing, and operational readiness, in partnership with Information Technology Collaborate with institutional and systemwide teams on operational readiness for system enhancements, implementations, upgrades, and process changes Identify operational risks, inefficiencies, and opportunities for improvement through data analysis and performance monitoring Support systemwide reporting, reconciliation, and data integrity efforts related to student financial services Staff Leadership & Development Supervise, train, and evaluate financial aid and student account staff across the system Provide expert guidance on complex cases, escalations, and operational decision-making Support onboarding, cross-training, and professional development to ensure operational continuity and resilience Foster a student-centered, compliance-aware service culture aligned with organizational mission and values Student, Campus & System Engagement Support escalated student and family concerns related to financial aid eligibility, awards, billing, and account resolution Collaborate with system and campus partners to support communications, outreach, and student success initiatives Contribute to the development of operational guidance, training materials, and student-facing communications related to student financial services Required Qualifications: Knowledge and Skills Thorough understanding of student financial aid and student accounts operations Demonstrated knowledge of federal Title IV programs and operational compliance requirements Functional and in-depth experience with Student Information Systems, including financial aid and/or student account modules Strong analytical, organizational, and problem-solving skills Ability to interpret regulatory requirements and translate them into effective operational processes Strong written and verbal communication skills Ability to manage competing priorities and deadlines in a dynamic environment Collaborative leadership style with the ability to work effectively across functional, institutional, and systemwide teams High level of professionalism, discretion, and judgment Ability to manage responsibilities in a complex, multi-institutional system environment Education: Bachelor’s degree from an accredited institution Experience: 3 to 5 years of progressive experience in student financial services administration with significant operational responsibility Experience supervising and leading staff in a complex, multi-entity, or systemwide environment Preferred: Experience working within multi-institution or system-based university environments Experience supporting audits, program reviews, or compliance remediation initiatives Demonstrated experience leading operational change, process improvement, or system transitions Working Conditions: This is a fully remote position; employees must have access to a reliable internet connection and a dedicated, professional workspace conducive to productivity and confidentiality. This role is primarily sedentary in nature, requiring extended periods of sitting and working at a computer. Occasional travel may be required for institutional meetings, training, or college-related events. The Community Solution offers a generous compensation and benefits package, as well as the opportunity to work for a leader in the field of education. To learn more about our competitive benefits and additional rewards, including generous paid time-off, medical and dental insurance coverage, life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts, tuition reimbursement, click the link below. https://www.tcsedsystem.edu/careers/ The Community Solution is an Equal Opportunity Employer. Application Process Please note the screening, recruitment, and selection process is managed by recruiting staff and hiring managers with the aid of artificial intelligence to evaluate candidates against job requirements. The artificial intelligence tool is a resource only and all employment decisions are made by staff members. When you apply, it is recommended you utilize the option to parse your resume into the application. To ensure your experience is accurately reflected, please review and complete all application fields—even if you auto-fill from your resume. For the best results, tailor your resume to the job description, highlight key qualifications and skills, and use clear, consistent formatting. This helps our AI tools read and assess your application more effectively. We are committed to regularly monitoring the process for fairness and remove personally identifiable information during evaluation.

Requirements

• Thorough understanding of student financial aid and student accounts operations
• Demonstrated knowledge of federal Title IV programs and operational compliance requirements
• Functional and in-depth experience with Student Information Systems, including financial aid and/or student account modules
• Strong analytical, organizational, and problem-solving skills
• Ability to interpret regulatory requirements and translate them into effective operational processes
• Strong written and verbal communication skills
• Ability to manage competing priorities and deadlines in a dynamic environment
• Collaborative leadership style with the ability to work effectively across functional, institutional, and systemwide teams
• High level of professionalism, discretion, and judgment
• Ability to manage responsibilities in a complex, multi-institutional system environment
• Bachelor’s degree from an accredited institution
• 3 to 5 years of progressive experience in student financial services administration with significant operational responsibility
• Experience supervising and leading staff in a complex, multi-entity, or systemwide environment

Nice To Haves

• Experience working within multi-institution or system-based university environments
• Experience supporting audits, program reviews, or compliance remediation initiatives
• Demonstrated experience leading operational change, process improvement, or system transitions

Responsibilities

• Oversee daily student financial services processing functions, including Student Aid Report (SAR) processing, verification flags, packaging, originations, authorizations, disbursement, reconciliation, and post-disbursement adjustments
• Provide oversight of daily student accounts processing functions, including billing, adjustments, refunds, reconciliation, and resolution of complex account activity
• Ensure timely and accurate awarding, disbursement, posting, and reconciliation of federal, state, institutional, and private aid
• Monitor workflow queues, processing timelines, and service-level expectations to support enrollment, persistence, cash management, and compliance objectives
• Execute operational processes in compliance with federal Title IV regulations, state requirements, and institutional policies and procedures
• Support audits, program reviews, and internal assessments by preparing documentation, responding to findings, and implementing corrective action plans in coordination with compliance leadership
• Maintain operational procedures and documentation to ensure consistent execution of regulatory and institutional requirements
• Partner with compliance leadership to implement new or revised regulatory requirements into day-to-day operations
• Serve as the business and functional owner for student financial operations, including configuration requirements, workflow design, testing, and operational readiness, in partnership with Information Technology
• Collaborate with institutional and systemwide teams on operational readiness for system enhancements, implementations, upgrades, and process changes
• Identify operational risks, inefficiencies, and opportunities for improvement through data analysis and performance monitoring
• Support systemwide reporting, reconciliation, and data integrity efforts related to student financial services
• Supervise, train, and evaluate financial aid and student account staff across the system
• Provide expert guidance on complex cases, escalations, and operational decision-making
• Support onboarding, cross-training, and professional development to ensure operational continuity and resilience
• Foster a student-centered, compliance-aware service culture aligned with organizational mission and values
• Support escalated student and family concerns related to financial aid eligibility, awards, billing, and account resolution
• Collaborate with system and campus partners to support communications, outreach, and student success initiatives
• Contribute to the development of operational guidance, training materials, and student-facing communications related to student financial services

Benefits

• generous compensation and benefits package
• generous paid time-off
• medical and dental insurance coverage
• life and disability insurance
• retirement plan with employer contribution
• multiple flexible spending accounts
• tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Director