Student Financial Services - Coordinator

Southwestern Oklahoma State University

2d • Onsite

About The Position

The Student Financial Services Coordinator’s primary duties are to facilitate the financial aid process by ensuring accurate documentation, timely processing, and efficient communication.

Requirements

• Strong written, verbal, and grammatical skills
• Good communication skills and interpersonal skills
• Ability to multi-task, organize, manage time effectively, and keep tasks appropriately prioritized
• Ability to work with, assist, lead, and take directions from others in the interest of operating Financial Aid Office to its optimal efficiency
• Must be able to communicate effectively with all staff, students, faculty, and visitors in sometimes stressful situations
• Work cooperatively and respectfully with both internal and external contacts

Nice To Haves

• Previous student financial aid, administrative, banking, or customer service work experience
• Such alternatives to the above qualifications as the President of SWOSU or their designee may find appropriate

Responsibilities

• Assist students with inquiries related to financial aid programs, eligibility, and application procedures.
• Provide guidance on completing financial aid forms, and other required documentation.
• Assist in the administration of scholarships, grants, and loan programs.
• Stay updated on federal, state, and institutional financial aid programs and policy changes.
• Supervise and report monthly accumulated times for student employees.
• Review and verify financial aid applications for completeness and accuracy.
• Input and maintain accurate student information in the financial aid database.
• Maintain budget records process including preparation of purchase orders.
• Collaborate with other departments to ensure seamless integration of financial aid information.
• Communicate with students through various channels, including email, phone, and in-person meetings, to provide updates on their financial aid status.
• Disseminate information about financial aid policies, deadlines, and workshops.
• Organize and maintain physical and electronic student files, ensuring compliance with privacy regulations.
• Provide excellent customer service to students, parents, and other stakeholders.
• Resolve issues and inquiries efficiently and professionally.
• Assist with other staff efforts to maximize office effectiveness.
• Perform other work-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed