Student Financial Services & Records Assistant

University of Arkansas • Fayetteville, AR

3d • Onsite

About The Position

The Student Financial Services & Records Assistant supports the Office of Graduate Fellowships and Program Support by processing graduate student travel grant applications in InfoReady and coordinating logistics for the Doctoral Fellowship Reception and other unit events and meetings. This role also maintains graduate and international student records and supports registration-related processes in Workday Student. The position processes and tracks records and registration actions, maintains documentation and tracking logs, serves as the first point of contact for walk-in students and visitors, and communicates with students and campus partners to respond to routine inquiries, resolve issues, and escalate complex matters as needed to support timely completion of requests. The role maintains the confidentiality of student information, supports data integrity through routine review and follow-up, and contributes to continuous improvement by documenting procedures and assisting with testing and validation when system updates affect records, registration, or related workflows. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Requirements

• Formal education equivalent of a high school diploma.
• At least two years of experience in a specialized or related area applicable to the work performed.
• Knowledge and proficiency with Microsoft Office (Outlook, Word, Excel, Access, and PowerPoint).
• Knowledge of student records and registration processes in a higher education environment, including the importance of accurate recordkeeping and documentation.
• Knowledge of and commitment to confidentiality standards for student information (e.g., FERPA principles) and the appropriate handling of sensitive records.
• Ability to review requests for completeness, verify documentation, follow established policies and procedures, and appropriately escalate complex records issues.
• Ability to maintain accurate records, supporting documentation, and tracking logs; strong attention to detail and data quality.
• Ability to research, interpret, and apply university policies and procedures related to records, registration, and eligibility determinations.
• Ability to communicate professionally with students, faculty, and campus partners in writing and verbally, including providing clear and timely status updates and next steps.
• Ability to prioritize time-sensitive work, meet deadlines, and manage multiple concurrent requests during peak cycles.
• Ability to document procedures, contribute to process improvement, and assist with basic testing and validation when system updates occur.
• Proof of legal authority to work in the United States on the first day of employment.

Nice To Haves

• Bachelor’s degree from an accredited institution of higher education.
• Experience using Workday Student (preferred) or a comparable student information system to process, track, and document student record and registration actions.
• Experience using InfoReady (or a similar workflow tool) and ability to maintain standardized communications and tracking for application processing.
• Knowledge of and experience with special event planning, including RSVP tracking, guest list management, and logistics coordination.

Responsibilities

• Processing graduate student travel grant applications in InfoReady.
• Coordinating logistics for the Doctoral Fellowship Reception and other unit events and meetings.
• Maintaining graduate and international student records.
• Supporting registration-related processes in Workday Student.
• Processing and tracking records and registration actions.
• Maintaining documentation and tracking logs.
• Serving as the first point of contact for walk-in students and visitors.
• Communicating with students and campus partners to respond to routine inquiries, resolve issues, and escalate complex matters as needed to support timely completion of requests.
• Maintaining the confidentiality of student information.
• Supporting data integrity through routine review and follow-up.
• Contributing to continuous improvement by documenting procedures and assisting with testing and validation when system updates affect records, registration, or related workflows.

Benefits

• University contributions to health, dental, life and disability insurance.
• Tuition waivers for employees and their families.
• 12 official holidays.
• Immediate leave accrual.
• Choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED