Coordinator, Student Financial Services

Santa Fe College•Gainesville, FL

5d•Onsite

About The Position

The Office for Finance is committed to fulfilling Santa Fe College's mission by providing the highest quality fiscal services through excellence in customer service, integrity, accountability, and stewardship, working together to implement creative solutions and best practices in sustainability and diversity. The Coordinator for Student Financial Services is responsible for recommending, implementing, and managing approved student financial control procedures and processes to ensure compliance with College Rules, the laws of the State of Florida, and the rules and regulations of other jurisdictions including Federal and State Student Financial Aid. The Coordinator will apply the generally accepted accounting principles for a variety of fiscal transactions; will exercise professional judgement in formulating/assisting in the formulation of policies and procedures; and will utilize a working knowledge of accounting principles and practices.

Requirements

A bachelor's degree in business, accounting, finance, financial management or a related field with two (2) years of relative experience in financial services and/or a combination of related education and experience equal to six (6) years.
A criminal background check will be conducted.
Applicants must have a valid Florida Class E Operator (driver’s) license and be authorized to drive for the college.

Nice To Haves

Working knowledge of student financial services processing and general accounting.
Prior experience working in financial services at an institution of higher education.
Ability to work successfully in a multi-cultural environment.
Adaptability to Change – able to be flexible and supportive, able to positively and proactively assimilate change in rapid growth environment.
Analytical Aptitude & Problem Solving - able to analyze information, problems, situations, practices and/or procedures, collect and interpret data, reason logically, establish facts, identify and define existing and potential issues, recognize the interrelationships among elements, draw valid conclusions, develop recommendations, as well as alternative courses of action, select appropriate course, follow up, and evaluate.
Communication – able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and level as applicable to the job.
Critical Thinking & Judgement - able to make well-reasoned, sensible, and timely decisions based on careful, objective review and informed analysis of available information, considerations, and other factors.
Customer Service – ability to respond promptly and courteously to all questions from students and faculty, demonstrating patience and persistence when helping students with little or no computer skills.
Ethics – able to demonstrate integrity, professionalism, civility, and a high degree of ethics in all job-related actions.
Organization & Time Management – able to plan, schedule, and organize tasks related to the job to achieve goals within or ahead of established time frames.
Problem Solving – proven skills in identifying issues, determining their cause, developing creative solutions, and following through with implementing resolutions.
Team Orientation & Interpersonal — highly motivated team-player with ability to develop and maintain collaborative relationships with all levels within and external to the organization.
Relationship Management – able to personally provide high level of interactive service to others, building relationships and addressing identified needs.
Results Orientation – proven ability to set and exceed established targets.
Systems & Software - proficient level of knowledge of Microsoft Office and/or relevant position software programs.
Detail Oriented - Proven accuracy and attention to detail.
Multi-task - Ability to expeditiously organize, coordinate, manage, prioritize, and perform multiple tasks simultaneously to swiftly assess a situation, determine a logical course of action, and apply the appropriate response.

Responsibilities

Provides superior student-oriented customer service both with internal and external constituencies.
Liaises closely and collaboratively with the Financial Aid department, Office of the Registrar, peers in the Office for Finance, and various student and academic affairs departments.
Ensures transactions are in accordance with all rules and regulations pertinent to Student Financial Services, which will require thorough attainment of knowledge of Student Accounts and Cashiering functions.
Coordinates the follow-up on deferment of tuition and fee programs to ensure that payments are received on schedule.
Monitors Student Accounts receivables to ensure complete, accurate, and up-to-date records as well as analyzes delinquent account data.
Performs due diligence on delinquent accounts, up to and including referring accounts to the college's collection agencies.
Records and reconciles various loans, grants, and scholarships.
Analyzes and resolves discrepancies within student financial accounts and general ledger departments ensuring follow-up and timely resolution.
Prepares, processes, and completes account journal entries and payment requests.
Provides resolution to various student accounting issues and/or complaints, dealing directly with students, pertaining to student financial accounts.
Resolves complex and escalated customer service issues, dealing directly with students, pertaining to student financial accounts.
Performs general cashiering duties when needed.
Assists with preparing various fiscal reports regarding fee waivers and annual write-off information.
Assists the Bursar in various areas such as data compilation, financial analysis, and 1098T processing.
Assists the Bursar in managing student financial service operations that include, fiscal oversight, development of cash handling policies/procedures/processes and internal controls.
Assists the Bursar in planning and implementing system/procedure improvements for student accounts and cashier accounting systems.
Supports departments and auditing authorities during the auditing process.
Supervises assigned staff.
Travels between SF locations as needed.
Provides service to the college through participation in events, committees, and other college activities.
Complies with all published College Rules, procedures, guidelines, and laws/regulations governing public employees, including but not limited to those related to document retention and destruction, FERPA, and confidentiality.
Strictly honors the privacy, security, and confidentiality of records and other sensitive information according to appropriate state, federal, and college regulations, policies, and procedures.
Provides service excellence through courteous, informed, accessible, and professional engagement.
Performs other duties as assigned.