Student Financial Services Administrator

Bentley University•Waltham, MA

3d•Hybrid

About The Position

The office of Student Financial Services supports the enrollment goals of the university by providing general information and guidance to students about Student Accounts, Financial Assistance, and Student Employment. Staff members are dedicated to enrolling and retaining successful students and assisting their families through counseling efforts related to navigating student billing and financing options and to understanding financial aid awards, as applicable. The Student Financial Services Administrator is a key position in the office as it is the first point of contact for students and families. This position creates a welcoming environment, interacting with students and families in-person, by phone, by text, and by email. Because sensitive documentation and/or information is received daily, maintaining confidentiality and discretion is essential.

Requirements

High School diploma.
At least 2+ years’ experience in an office environment.
Exceptional customer service, organizational and coordination skills.
Possess strong oral and written communication skills (writing skills a must).
Proficiency and accuracy in data entry.
Ability to work as a team member as well as independently in a dynamic work environment.
Proficiency with Microsoft Office suite.

Nice To Haves

Higher Education business office experience is a plus.

Responsibilities

Welcome and greet all visitors with professional demeanor.
Maintain a positive, empathetic, and professional attitude while providing information to students to facilitate communication between prospective students, staff, enrolled students, families, and the public.
Actively research and resolve inquiries from students and the university community.
Respond promptly to inquiries, providing service through a variety of mediums including drop‐ins, phones, email, and text.
Serves as a generalist, responsible for understanding all aspects of processes relevant to the office (to include federal and state regulations, policies, departmental, institutional procedures, and technical functions).
Stay apprised of various programs, including their basic eligibility requirements and application procedures.
Performs a wide range of advanced administrative duties of complex and/or confidential materials, requiring sound judgment and thoughtful decision-making.
Works with others to promote inclusion and support a diverse group of prospective students and their families recognizing each person’s unique needs.
Maintains professional and accurate records, confidential reports, and information.
Perform duties and actively provides support in a specialty area.
Other duties as assigned.