Student Financial Aid Advisor
Rochester Institute of Technology•Rochester, NY
•$18 - $29•Onsite
About The Position
Under the direction of the Senior Assistant Director, the Student Financial Aid Advisor serves as the primary point of contact for prospective and current students, families, alumni, faculty, staff, and external agencies regarding all aspects of federal, state, institutional, and private financial aid programs. Advisors provide comprehensive financial counseling in-person, by telephone, email, and live chat, while ensuring exceptional customer service in a fast-paced, high-volume environment.
Requirements
- Knowledge of financial aid programs, including scholarships, emergency loans, and eligibility requirements
- Knowledge of administrative procedures and practices
- Skill in written, verbal, and interpersonal communication
- Ability to manage multiple tasks and projects while maintaining accuracy and attention to detail
- Ability to maintain a high level of confidentiality when handling sensitive information
- Associate's degree in related field
- 3 years of relevant experience
- Equivalent combination of experience and education may be considered
- Candidates must be eligible to work in the United States.
Responsibilities
- Responds to inquiries from students, parents, and campus staff regarding admission status, financial aid programs, requirements, eligibility, application procedures, form completion, award status, and deadlines
- Educates students and families regarding student account statements and bill estimates
- Counsels and advises students and families regarding financial aid eligibility, application procedures, aid programs, costs, indebtedness, money management and financial planning. Facilitates appeal processes as needed
- Supports recruitment and financial aid events through event coordination tasks
- Performs data entry and record-keeping activities to track and maintain student records. Ensures data accuracy and compliance
- Provides general office administration support such as ordering supplies, greeting visitors, filing invoices and purchase orders, greeting visitors, and answering phone calls and emails
- Other duties as assigned
Benefits
- The salary range for this position is listed above.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
