Senior Financial Aid Student Advisor

Full Sail University•Winter Park, FL

20h•Onsite

About The Position

The Senior Financial Aid Student Advisor is responsible for counseling undergraduate and graduate students as well as their families regarding various financing options. The senior advisor also provides the initial training to new Financial Aid Student Advisors.

Requirements

Highly developed sense of integrity and commitment to student satisfaction
Ability to instruct, coach, mentor while respecting different learning styles and comprehension levels
Ability to communicate clearly and professionally, both verbally and in writing
Ability to handle complaints and diffuse difficult conversations.
Strong decision making and analytical abilities
Strong attention to detail
Demonstrated time management and organizational skills
Ability to manage multiple, competing tasks and deliver accurate and courteous service in a fast-paced and time-sensitive environment
Ability to adapt to changing and competing priorities
Ability to work within the scope of Title IV regulations
Demonstrate initiative and adaptability to change
Ability to work independently and efficiently
Ability to maintain highly sensitive, confidential academic and financial information in accordance with FERPA guidelines
Bachelor's degree plus two years of experience in a customer service position, or equivalent combination of experience and education
Must be in good standing in all Federal Title IV programs and remain current with federal, state, and institutional financial aid regulations
Proficiency using software programs such as MS Word, PowerPoint, Excel, and Outlook

Responsibilities

Train new members of the Financial Aid Student Advisor team
Educate and assist students and parents in the process of securing federal and alternative funding for tuition, while ensuring a positive service experience
Communicate with students and families to assess needs relating to financial aid
Assist students and parents in completion of financial aid forms to include FAFSA and verification requirements
Assist students and parents in the process of federal and educational loan applications
Maintain current knowledge of all Title IV regulations and institutional policies, as well as enforcing college, state, and federal policies
Adhere to the policies and procedures of Full Sail University
Maintain strict confidentiality of company and personnel information
Demonstrates a strong commitment to the mission and values of the organization
Adhere to the company attendance standards
Perform other duties as assigned