Student Enterprise Applications Associate Analyst

University of Maryland•Baltimore, MD

3d•$67,500 - $75,000•Hybrid

About The Position

The Center for Information Technology Services (CITS) has an exciting opportunity available for a Student Enterprise Applications Associate Analyst. The selected candidate will be part of a team responsible for supporting and maintaining enterprise applications, including Ellucian applications such as Banner, Self-Service Banner, Experience (student portal), Degree Works, and CRM Recruit, as well as Blackboard, Mediasite, AppWorx, and other enterprise systems. Responsibilities include application configuration, monitoring, support, troubleshooting, security, and reporting. The position requires the ability to assess current campus business practices, analyze and understand student enterprise applications, and develop solutions to implement best practices for campus business functions.

Requirements

Bachelor's in Information Technology, Computer Science, Systems Administration, Computer Engineering or a related field to application student applications.
Prior knowledge of enterprise resource planning application functionality preferred.
Experience with student enterprise applications and business processes that support the student lifecycle, including recruitment, admissions, enrollment, registration, advising, degree progress, student success, and graduation, is preferred.
Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 undergraduate college credits being equivalent to one year of related experience.
In instances where specific education and/or experience is required only directly related education and/or experience may be substituted.
This position is designated as essential, and the employee may be required to work on non-business days or outside of normal business hours to ensure the continuity of operations for information technology services.
Knowledge of position requirements.
Knowledge of all applicable requirements, regulations, and laws.
Skill in effective use of applicable technology/systems.
Ability to effectively communicate both verbal and written thoughts, ideas, and facts.
Ability to work cooperatively with others and independently.
Ability to demonstrate, understand, apply, and adhere to the UMB Core Values of Respect and Integrity, Well-being and Sustainability, Equity and Justice, and Innovation and Discovery.

Responsibilities

Designs, configures, tests and assists in the implementation of functional aspects of enterprise-wide application software solutions.
Assess current campus business practices, analyze and understand ERP software applications and develop solutions to implement best practices for campus business functions.
Draft new business processes and/or developing functional specifications for enhancements to the enterprise-wide application software.
Act as a liaison to campus community, monitoring critical business activities, troubleshooting and resolving issues and escalating complex matters to the appropriate project resources.
Designs, configures, tests, and maintains enterprise-wide software applications for business functions.
Assesses business practices and requirements and analyzes ERP software applications to evaluate available solutions.
Acts as a liaison between end users and technical team to address issues and recommend solutions.
Provides functional support of the production ERP application by working directly with campus users.
Gathers business requirements from users and creates functional designs to enhance functionality of the EPR application online pages, batch processes and/or reports.
Assists in the design and development of new business processes by applying knowledge of ERP application functionality in conjunction with understanding of organization-specific needs.
Creates and execute test plans, evaluates results and documents new features for system enhancements.
Assists in setting up and maintaining application security for campus community.
Performs other duties as assigned.

Benefits

Retirement program
Generous PAID leave package
Over 4 weeks of vacation accrued each year
15 paid holidays
3 personal leave
Unlimited accrual of sick time
Comprehensive health insurance
Professional learning and development programs
Tuition remission for employees and their dependents at any University System of Maryland school
Flexible work schedules
Teleworking options