Student Enrolment Advisor-External Consultant

Study Group

4d•Remote

About The Position

The Student Enrolment Advisor (SEA) is the primary owner of the student journey from Lead to Arrival. This role is responsible for driving demand conversion, optimising enrolment outcomes, and scaling revenue growth across African markets while maintaining a high-quality student experience and strong compliance standards. SEAs operate with end-to-end ownership of their student pipelines and play a critical role in converting demand into confirmed student arrivals. Scope & Ownership: End-to-end ownership of the student journey: Lead → Arrival ABOUT THE ROLE Demand Conversion & Sales Execution Manage inbound and outbound leads across African markets through the full recruitment funnel Deliver needs-based advising, including course and institution matching aligned to local market realities Convert enquiries into applications, offers, confirmed acceptances, and arrivals Meet or exceed targets across conversion, applications, confirmations, and arrivals Student Journey Ownership Own the student relationship from initial engagement through arrival Guide students through application, offer, and confirmation processes with clarity and confidence Maintain momentum throughout the journey to minimise attrition, deferrals, and drop-offs Compliance & Quality Ensure accuracy and consistency of information shared with students and partners Maintain integrity and completeness of student documentation Identify early indicators of complexity, risk, or compliance issues specific to African markets Adhere to established playbooks, SLAs, and regulatory guidance Pipeline & Performance Management Maintain accurate, timely, and complete CRM records (e.g. Salesforce) Actively manage pipeline health, lead ageing, and prioritisation Forecast volumes and outcomes based on market demand and pipeline signals Use performance data to improve efficiency and conversion outcomes Stakeholder Collaboration Align closely with Regional Leads on African market priorities and execution cadence Collaborate to improve lead quality, market messaging, and conversion effectiveness Partner with Admissions and Compliance teams to resolve student issues quickly and effectively

Requirements

5+ years demonstrable experience in sales, enrollment, recruitment, or customer conversion roles
Strong understanding of African student markets, including regional nuances, demand drivers, and decision-making behaviours
Proven ability to manage high-volume, complex pipelines with multiple stakeholders
Strong commercial mindset with a clear focus on outcomes and performance
High attention to detail with strong process discipline
Confident operating in structured, targets-driven environments
CRM proficiency (e.g. Salesforce)

Nice To Haves

Experience working with students, customers, or partners across multiple African countries
Background in international education, regulated sales, or advisory-led conversion environments
Familiarity with university admissions processes and student visa considerations
Experience using performance analytics, reporting, and forecasting to drive results

Responsibilities

Manage inbound and outbound leads across African markets through the full recruitment funnel
Deliver needs-based advising, including course and institution matching aligned to local market realities
Convert enquiries into applications, offers, confirmed acceptances, and arrivals
Meet or exceed targets across conversion, applications, confirmations, and arrivals
Own the student relationship from initial engagement through arrival
Guide students through application, offer, and confirmation processes with clarity and confidence
Maintain momentum throughout the journey to minimise attrition, deferrals, and drop-offs
Ensure accuracy and consistency of information shared with students and partners
Maintain integrity and completeness of student documentation
Identify early indicators of complexity, risk, or compliance issues specific to African markets
Adhere to established playbooks, SLAs, and regulatory guidance
Maintain accurate, timely, and complete CRM records (e.g. Salesforce)
Actively manage pipeline health, lead ageing, and prioritisation
Forecast volumes and outcomes based on market demand and pipeline signals
Use performance data to improve efficiency and conversion outcomes
Align closely with Regional Leads on African market priorities and execution cadence
Collaborate to improve lead quality, market messaging, and conversion effectiveness
Partner with Admissions and Compliance teams to resolve student issues quickly and effectively