Student Engagement Operations Coordinator

Temple University•Philadelphia, PA

3d•Onsite

About The Position

The Student Engagement Operations Coordinator is a full-time member of Temple University's New Student and Family Programs (NSFP) team within the Division of Student Affairs and reports to the Director of New Student and Family Programs. The role provides day-to-day administrative and operational support for NSFP, including office operations, financial and purchasing processes, hiring and personnel processes, technology and information systems, communications, and student employee support. As part of the Engagement portfolio, the coordinator also provides select administrative and operational support to Student Leadership and Engagement as assigned. This may include portfolio-wide administrative processes, communications, and initiatives, while the primary focus remains on NSFP operations and priorities. The coordinator also provides on-site and operational support for selected programs and events throughout the year, including Orientation, Weeks of Welcome, and Homecoming and Family Weekend. Other duties may be assigned. The position is 100% on-site and may require occasional nights, weekends, and early mornings when necessary.

Requirements

Bachelor’s degree and at least 1 year of related professional experience; an equivalent combination of education and experience may be considered.
Strong interpersonal, oral, and written communication skills.
Ability to manage multiple tasks, priorities, and deadlines with attention to detail.
Proficiency in Microsoft Office Suite, Google Workspace, and database management systems.
Ability to work in a positive, energetic, and fast-paced team environment.
Ability to maintain a positive and objective customer service approach when confronted with difficult situations.
Demonstrated ability to use sound judgment in responding to issues and concerns.
Ability to work occasional nights, weekends, and early mornings when necessary.

Nice To Haves

Experience working in higher education, student affairs, or a related educational environment.
Experience supporting administrative business processes such as purchasing, budget tracking, reimbursements, or expense processing.
Experience with CRM systems, preferably Slate.

Responsibilities

Provide day-to-day administrative and operational support for New Student and Family Programs.
Support office operations, financial and purchasing processes, hiring and personnel processes, technology and information systems, communications, and student employee support.
Provide select administrative and operational support to Student Leadership and Engagement as assigned.
Assist with portfolio-wide administrative processes, communications, and initiatives.
Provide on-site and operational support for selected programs and events, including Orientation, Weeks of Welcome, and Homecoming and Family Weekend.
Perform other duties as assigned.