Student Development Operations Coordinator

Concordia University Texas • Austin, TX

22d • Onsite

About The Position

Under the general direction of the VP of Student Development, the Student Development Coordinator provides administrative, operational, and support to the Department of Student Development which encompasses the areas of Residential Life, Student Conduct, Student Life, and Transitions programming. The Coordinator serves as a key operational partner to the VP of Student Development, supporting a diverse student population by providing back end and front end support.

Requirements

• Bachelor’s degree in Higher Education or a related field
• Minimum 1-2 years of experience in student development.
• Knowledge of and/or ability to quickly learn a variety of office technologies (MS Office, Banner, Maxient, Navigate 360)
• Knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures.
• Availability to work some evenings and weekends for events and on-call coverage.
• Strong written and verbal communication skills.
• Strong conflict resolution, problem solving, and critical thinking skills with the ability to make difficult decisions and exercise sound judgement.
• Ability to manage sensitive and confidential issues.
• Ability to multi-task, meet deadlines, manage projects, and prioritize workload.
• Ability to show initiative, independence, and productivity within the work environment.
• Ability to maintain a high degree of professionalism and effective customer service skills.
• Ability to establish relationships and communicate effectively with students, faculty, and staff.
• Ability to articulate and model the Concordia University Texas’ mission, vision, and values
• Commitment to encouraging and supporting diversity, inclusion, and equity as a key component of becoming the premier university where the adventure of faith, learning, and life-changing experiences leads to meaningful work
• All CTX positions require mission-driven individuals who have a heart for the Gospel and are committed to the Concordia Distinctive, our faith-based mission of empowering students from all backgrounds to lead lives of critical thought, compassionate action, and courageous leadership.

Nice To Haves

• A valid driver's license with a clean driving record.

Responsibilities

• Serve as primary administrator/point-of-contact for division software systems (e.g., housing/conduct platforms, event or case-management tools), including user access, data entry, and basic troubleshooting.
• Maintain and standardize shared operational processes (intake forms, tracking logs, SOPs) across Res Life, Conduct, Transitions, and Student Life so each function operates consistently.
• Coordinate space and facility logistics requests (room reservations, work orders, key/access requests) on behalf of the division.
• Assist with housing operations tasks such as room assignment logistics, occupancy tracking, and check-in/check-out coordination.
• Route and triage incoming student concerns to the correct functional area (Res Life, Conduct, Transitions, Student Life).
• Compile cross-functional data (occupancy, conduct trends, orientation attendance, program participation) into regular reports for division leadership.
• Support assessment efforts such as surveys, satisfaction data, learning outcomes across Student Development programs.
• Own the division's shared calendar and coordinate scheduling for cross-functional meetings and committees.
• Draft/distribute divisional communications (newsletters, parent/student notices) on behalf of multiple functional areas.
• Coordinate onboarding logistics for new student staff (RAs, orientation leaders, conduct hearing officers) such as paperwork, scheduling, training calendars.
• Support hiring logistics (posting, interview scheduling, reference checks) across the division's student worker and graduate assistant positions.
• Assist in maintaining on-call/duty schedules and incident documentation across Res Life and Conduct.
• Serve as a backup point of contact during divisional emergencies or high-volume periods (move-in, orientation, finals).
• Other duties and functions as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level