Development Operations Coordinator

Berkeley Repertory Theatre•Berkeley, CA

6d•Onsite

About The Position

Berkeley Repertory Theatre (Berkeley Rep) is seeking a motivated, highly detail-oriented, and organized Development Operations Coordinator to support the operations of a busy fund development department. The ideal candidate is a creative problem solver and project manager who loves systems, data, stewarding donor relationships, and supporting the arts. Berkeley Rep has grown from a storefront stage to an international leader in innovative theatre, known for its ambition, relevance, and excellence, as well as its adventurous audience. Since 1968, the nonprofit has provided a welcoming home for emerging and established artists. Over 6 million people have enjoyed more than 500 shows at Berkeley Rep, including 91 world premieres. Berkeley Rep shows have gone on to win 8 Tony Awards, 9 Obie Awards, 14 Drama Desk Awards, 1 Grammy Award, 1 Pulitzer Prize, and many other honors. In recognition of its place on the national stage, Berkeley Rep received the Tony Award for Outstanding Regional Theatre in 1997. Through its annual seven-play season, together with up to four special event presentations, Berkeley Rep invites audiences to enjoy an eclectic range of theatrical experiences featuring diverse artistic voices, themes, and perspectives.

Requirements

Two years of professional experience or combination of academic and professional experience in customer or donor relationship management, data entry, or administrative support.
Proficiency with MS Office, including Excel.
CRM/database experience (proficiency with Tessitura a plus).
Exceptional attention to detail and organizational skills.
Ability to work with efficiency and a high level of accuracy.
Proven ability to prioritize and manage competing projects and deadlines effectively.
Resourcefulness and strong problem-solving skills.
Ability to take initiative and drive work with minimal supervision and guidance.
Aptitude and interest in data analysis.
Sensitivity to confidential information.
Clear written and verbal communication skills.
Flexible, adaptable, and entrepreneurial team player.
Ability to collaborate with multiple departments fluidly.
Must be comfortable working in a fast-paced and diverse office environment.
Demonstrate interest in and commitment to antiracism, equity, diversity, inclusion, and access.
Demonstrate a high degree of emotional intelligence and cultural competency.
An appreciation for the performing arts.

Nice To Haves

Proficiency with Tessitura

Responsibilities

Track donations, including gifts from DAFs, IRAs, stock, and in-kind partners, and patron data using Tessitura customer relationship management (CRM) software with efficiency and accuracy.
Create and promptly deliver (within 48 hours of gift receipt) written donor acknowledgements and communications.
Track and produce monthly pledge reminder letters and charge ongoing pledge and recurring payments.
Assist with special events-related data entry and acknowledgements.
Provide ongoing financial reporting and analysis.
Regularly partner with Finance to perform financial reconciliations.
Support the Development department’s reporting and analysis needs: generate reports, pull lists for events and mailings, and build reporting dashboards in Tessitura Analytics.
Ensure accurate tracking of fundraising appeal results and lead in-depth reporting and analysis for annual fund campaigns.
Provide through analysis of past results, identify and pull data for target lead groups for email and direct mail appeals.
Ensure efficient fundraising operations using Tessitura CRM software and other tools, including streamlined and accurate gift processing, gift acknowledgment, and donor/funder recognition.
Evaluate development data management processes and recommend improvements as needed to streamline efficiency and ensure accuracy.
Maintain donor and gift data integrity, including regular data management, duplicate donor record merging, and record clean-up according to Berkeley Rep data standards.
Serve as a Tessitura super user, participating in Berkeley Rep’s Tessitura User Group, and serve as a Tessitura resource for the Development department; lead Tessitura upgrades testing and training for the Development department.
Manage the team’s Tessitura “wish list” and coordinate with Operations staff and third-party contractors to ensure those needs are met.
Train Development staff on most current operational systems, processes, and protocols, particularly in efficient gift processing, reporting, and analytics.
Update and maintain development operations documentation.
Engage with patrons and donors in person and by email and phone, in a prompt, courteous, and friendly manner.
Handle department filing and office supply ordering.
Assist with donor research and benefits fulfillment, as needed.
Assist with supporting and staffing Berkeley Rep’s annual fundraising gala and donor events.
Actively participate in workshops and trainings, including company meetings, harassment prevention, bystander intervention, and all other antiracism, equity, diversity, inclusion, and access initiatives.
Demonstrate a high degree of coachability and ability to integrate feedback into daily workflows and processes.
All other projects and duties, as assigned.