Student Development Manager

Palm Beach State College•Boca Raton, FL

2d•$57,778•Hybrid

About The Position

Responsible for providing leadership, guidance, quality assurance, and direction to advising staff and projects. Works closely with the academic and career communities to support guided pathways. Oversees designated pathways coordination, implementation and evaluation of student retention programs. Provides student program expertise to staff; researches and resolves student complaints.

Requirements

Master’s degree in higher education, college counseling, or related field of study
Four years of related experience
Microsoft Office Professional or similar application
Family Educational Rights and Privacy Act (FERPA), state statutes, and rules of higher education
Advising and student retention platforms
Motivating employees to apply the effort necessary to attain organizational and departmental goals
Attention to detail while maintaining effective time and task management
Research and data analysis to arrive at valid conclusions, recommendations and plans of action
Interact in a positive manner with diverse populations and varying education levels of students, faculty, staff, and the public
Organize and prioritize multiple, competing priorities to maximize personal and team effectiveness
Effectively communicate verbally and in writing on a regular basis with internal and external customers, build relationships, manage customer expectations and take responsibility for a high level of service
Travel to other campus locations
Regular physical attendance required
Valid Florida driver’s license
Some periods throughout the year will require extended work hours including nights, weekends, and college closures

Nice To Haves

Experience with Workday Student
Experience with the Council for the Advancement of Standards in Higher Education and implementing best practices
Supervisory experience
NACADA Core Values for Advising or Career Readiness Competencies
Bilingual speaking
National Certified Counselor (NCC)

Responsibilities

Guides, leads, reviews, verifies, observes, and manages the work of people reporting directly and indirectly to you. Monitors and evaluates the performance of your employees.
Performs process improvement and efficiency analysis to provide exceptional service, identifies opportunities for efficiencies and cost savings, and implements improvements to benefit the student experience.
Identifies areas of weakness or need for improvements then builds and implements solutions that align with processes and strategies while positioning professional advising staff to work with faculty to support student’s needs.
Administers, manages and coordinates one or more advising programs and events. Evaluates the unit relative to its mission and suggest ways services may be refined. Maintains an advising caseload within designated pathway, as needed.
Models behaviors in the program that result in establishing and maintaining a positive, respectful, appropriate environment.
Advises students as to course of study, particular course offerings, necessary testing, and prerequisites. Assists them in selection of a major or program, course selections, assignments, scheduling, and placement.
Reviews transcripts of transfer students for the purpose of course placement. Assists in understanding educational, personal, and occupational strengths and limitations.
Provides information to the public, students, and staff regarding programs and services of a department, campus, or College. Advises students on college related matters.
Prepares required reports for various internal and external requests. Designs and creates training content and materials for topic presentations.
Maintains current knowledge of field or profession. Travels to training workshops, conferences, meetings and professional events outside of college locations, as needed.
Performs other job-related duties as assigned.