Student Desk Assistant - Morgan State University

Capstone on Campus Management LLC•Baltimore, MD

3d•Onsite

About The Position

A Student Assistant is responsible for assisting with the day-to-day office and preventative maintenance tasks in the communities. At 20hrs per week, the Student Assistants will greet visitors, answer and direct telephone calls, assist with package tracking & distribution, and perform other clerical and maintenance tasks.

Requirements

High school diploma.
Current student at Morgan State University with a qualifying 2.8 GPA.
Ability to manage confidential and sensitive matters with discretion, professionalism and sound judgement.
Proficiency in Microsoft Office (Word, Excel and E-mail).
Ability to operate office equipment including computer, copier and telephone.
Possess strong customer service skills.
Demonstrate proficiency in verbal communication.
Demonstrated organizational, time-management, and prioritization skills in a fast-paced environment.
Must have troubleshooting and diagnostic skills.
Ability to lift to 35lbs and navigate up and down stairs.

Responsibilities

Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
Receives, processes, and distributes resident packages.
Troubleshooting and answering incoming telephone calls, determining the purpose of calls, and forwarding calls to appropriate personnel or departments.
Take and deliver messages or transfer calls to voicemail when appropriate personnel are unavailable.
Operates computer terminals to input and retrieve data.
Assists in maintaining resident files for accuracy and accountability.
Assists with clerical duties as needed, such as filing, photocopying, and scanning documents.
Maintain confidentiality in all COCM/MSU matters concerning students and staff alike.
Assists with distributing items to apartments.
Enforcing policies/ procedures of the residence halls and the university (including campus, state, and federal regulations).
Assist with basic facility responsibilities such as building walkthroughs, notating damages, and submitting work orders.
Must participate in mandatory events such as move-in, move-out and seasonal events/programs.
Other duties as assigned.