Student Community Desk Assistant - Bowie State University

Capstone on Campus Management LLC•Bowie, MD

7d•Onsite

About The Position

This student position assists with 24-hour service desk operations including providing service to residents, forwarding emergency calls, monitoring the safety of the building, managing the work order system, and logging/distributing resident packages.

Requirements

High school diploma.
Enrollment as a current Bowie State University student in good academic standing at the time of application and throughout employment term.
Minimum 2.0 semester and cumulative GPA at the time of application and throughout the recruitment and employment term.
Demonstrate proficiency in verbal communication.
Possess strong customer service skills.
Experience and knowledge of Microsoft Word, Excel and Outlook.
Ability to operate basic office equipment including a photocopier, fax, and telephone.
Basic typing and filing skills.
Ability to lift up to 25lbs and navigate up and down stairs.

Responsibilities

Attend all staff meetings and training programs.
Attend individual meetings with supervisor on an as-needed basis.
Make use of resources that will enhance individual and staff development.
Respond to resident inquiries. If the answer is not readily available, find the answer by contacting the appropriate official or supervisor.
Answer phone in a professional manner.
Maintain careful key and swipe documentation.
Distribute keys and swipes to residents after confirming identity.
Accept work orders and take appropriate action based on the level of emergency.
Collaborate with fellow staff to create a schedule for desk coverage. Work all hours assigned.
Collaborate with fellow staff assigned to weekend team to cover all weekend hours. Consult with supervisor as soon as possible if difficulties are encountered.
Find coverage for your shift if you need a schedule adjustment due to a schedule conflict or illness.
Cover assigned shifts for holidays.
Complete all assigned tasks during each shift.
Complete all assigned projects from the main office, the leasing office, and/or the maintenance office.
Document all work in shift report.
Maintain a tidy and organized workspace.
Contact appropriate staff in case of emergency.
Report to the desk in the event of an emergency.