Student Complaints Adviser
About The Position
Join Student Conduct and Complaints as a Student Complaints Adviser. The Student Complaints Adviser provides a range of specialist advisory and administrative services related to effective delivery of the University’s Student Conduct and Complaints function, with a specific focus on student complaints. As the successful candidate you will be responsible for undertaking comprehensive investigations, preparing reports, communications and outcomes in relation to student complaint matters and remission of debt reviews. Additionally, you will coordinate the delivery of a specialist service, function or processes in accordance with best practice and University Statutes, regulations, policies, procedures and strategic priorities.
Requirements
- A degree qualification in a relevant field with extensive relevant experience; or extensive experience and management expertise in technical or administrative fields; or an equivalent combination of relevant experience and/or education/training.
Nice To Haves
- Prior experience in, and knowledge of, University student complaint processes would be highly regarded.
Responsibilities
- Undertaking comprehensive investigations, preparing reports, communications and outcomes in relation to student complaint matters and remission of debt reviews.
- Coordinating the delivery of a specialist service, function or processes in accordance with best practice and University Statutes, regulations, policies, procedures and strategic priorities.
Benefits
- Flexible and hybrid working arrangements
- Supporting parents
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
