Student Communications Specialist

Palm Beach State College•Lake Worth, TX

1d•Onsite

About The Position

Responsible for delivering prospective and current student communications and content utilizing communications technology platforms, including an AI chatbot, text platforms, course delivery platforms, and web content management systems. This includes implementing a comprehensive communications plan and working with multiple departments to ensure cohesive messaging is conveyed to students and stakeholders.

Requirements

Bachelor’s degree in communications, marketing, or a related field of study
Two years of related experience
Knowledge of: Microsoft Office Professional or similar application
Skilled in: Writing in a positive manner to reflect favorably upon the organization
Skilled in: Research and data analysis to arrive at valid conclusions, recommendations, and plans of action
Skilled in: Attention to detail while maintaining effective time and task management
Ability to: Effectively communicate verbally and in writing on a regular basis with internal and external customers, build relationships, manage customer expectations, and take responsibility for a high level of service
Ability to: Collect, organize, analyze, and present information in a meaningful manner
Ability to: Think critically and creatively, have a high standard of integrity, and be motivated to incorporate best practices into the organizational culture
Regular physical attendance required

Nice To Haves

Master’s degree
Knowledge of: EAB Navigate, Canvas, and other student communication platforms
Skilled in: CRM systems

Responsibilities

Drafts, edits, and distributes content to inform students about academic priorities, activities, and success initiatives.
Disseminates communications across the College to enhance student enrollment efforts, engagement, retention, and success.
Manages a communication calendar across multiple platforms and departments.
Collaborates with multiple departments to coordinate relevant messaging.
Tracks communication using customer relationship management (CRM) technology management platform.
Works with supervisor to determine the effectiveness of communications efforts and stakeholder engagement.
Supports leadership team in responding to emerging communication issues as needed.
Performs other job-related duties as assigned.

Benefits

Be part of an inclusive, Panther First environment where every role has a purpose, and employees have a sense of belonging.
Tuition fee waiver at PBSC
Tuition reimbursement
Degree recognition award
Educational leave
Public Service Loan Forgiveness institution
Medical insurance
Dental insurance
Vision insurance
Disability insurance
Life insurance
Parental leave
Vacation
Sick leave
Holidays
Spring and winter breaks offering additional paid time off
Potential remote or hybrid opportunities
Wellness programs and apps related to stress management, nutrition, meditation
Leadership programs
Professional learning workshops
State retirement plan options
Voluntary 403(b) and 457 plans