Student Associate – Peer Advisor

University of Texas at Austin

3d • $12 • Onsite

About The Position

Purpose Peer advisors act as the administrative front line for the advising suite for undeclared Liberal Arts students. They perform everyday administrative tasks on the student’s behalf, such as dropping classes, changing majors, and creating appointments with advisors. They do not advise students on which classes to take, but they do connect students with the appropriate academic advisors. Peer advisors provide accurate information to the students, faculty, and staff who rely on the Student Division for information on UT and College of Liberal Arts policies and procedures. This information may be given over the phone, through email, or in person. The ideal candidate will also have a background in customer service, a strong sense of integrity and confidentiality, and must be able to demonstrate the ability to take initiative. Perform other office tasks as needed. Hiring for 2026 summer (beginning in June 2026) to continue in Fall and Spring Terms. Please do not apply if you are unable to work this summer. All necessary training will be provided. Career Competencies Gained: Communication: Delivered accurate information to students via in-person and online channels Critical Thinking: Applied university policies to varied student situations and referred complex issues appropriately. Professionalism: Maintained an organized front office and demonstrated reliability and attention to detail. Technology: Utilized online systems to assist students and manage policy updates. Teamwork: Collaborated with departments to support student needs.

Requirements

• Current student at UT Austin and is enrolled/registered (fees paid) for the current regular semester, in good academic standing (not on academic probation, continued probation or academic dismissal).
• Open to work study and non-work study
• Applicants will be expected to work during business hours Monday-Friday between 8 a.m. and 5:00 p.m.
• Relevant education and experience may be substituted as appropriate.
• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest
• Class schedule
• Work-Study Job Information Please provide your Work Study Award Letter, if applicable

Nice To Haves

• Customer service experience

Responsibilities

• Maintain and organize the front office space to ensure a welcoming and efficient environment for students, staff, and visitors.
• Demonstrate a strong understanding of University of Texas policies and procedures, particularly as they relate to student services, and apply this knowledge in daily interactions.
• Help maintain and update student policies related to Q-drops, pass/fail options, and withdrawals, ensuring information is accurate and accessible to staff and students.
• Respond to inquiries received through the online chat platform, providing accurate information and directing complex or specialized questions to the appropriate departments.
• Provide support for both new and returning students, assisting with general questions, guidance through university processes, and connecting them to campus resources as needed.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees