HHS Connection Center Student Assistant (Federal Work Study)

Columbus State Community College•Columbus, OH

8d•Onsite

About The Position

Student Connection Center Representatives on the main campus will help with the college’s student retention efforts through current and prospective student events. They will answer questions by phone and in person about the admissions requirements for any Health and Human Services Divisions Programs. The goal is to help students remove barriers to persistence and to reinforce success-oriented behaviors that lead to certificate and degree completion. This position is open to students with Federal Work Study Eligibility Only. Applicants should be enrolled at least half-time (6 credits) for the Summer 26 semester.

Requirements

Federal Work Study eligibility as part of their current Financial Aid package with Columbus State.
Enrolled in SIX or more credit hours in a degree or certificate program.
Received a high school diploma or a certificate of attendance from an accredited secondary school or a certificate of high school equivalence and be exempt from Ohio Revised Code Chapter 4109.
Reliable transportation or other means to get to work regularly.
Not enrolled as Transient, College Credit Plus, Undecided, or otherwise non-degree-seeking.
Knowledge of Word, Excel, Powerpoint.
Skilled in professionalism and customer service.
Skilled in written and verbal communication, telephone and computer skills (including fundamental understanding of MS Office).
Ability to manage time.
Ability to complete all duties while maintaining strict confidentiality of sensitive records and information.
Ability to work in a team environment.
Ability to hold consistent, reliable schedule.
Ability to work independently.

Nice To Haves

Students who are currently in any Health and Human Services Division Programs would be a positive influence in the office.
Previous work experience in an office environment or customer service environment such as retail or food service.

Responsibilities

Assist in setting up and maintaining filing systems.
Complete and process forms, records, and documents according to established procedures.
File documents accurately within departmental systems.
Assemble packets and materials for events and internal use.
Copy and scan documents, reports, and records.
Sort, collate, and bind copied materials as needed.
Enter data into computer databases and spreadsheets.
Generate basic reports as requested.
Maintain confidentiality and security of sensitive or protected information.
Assist in maintaining and updating departmental documents using Microsoft Office Suite.
Serve as a positive, friendly, and helpful representative at the front desk.
Provide front-line customer service in person or by phone to students, faculty, staff, and community members.
Assist visitors and callers with information and directions to appropriate departments or resources.
Support staff with general office tasks such as filing, message delivery, mail sorting/delivery, returning calls, making copies, and preparing informational materials.
Assist in compiling information for reports, packets, or events.
Participate in division-sponsored events as a representative of the department.
Maintain regular and predictable attendance based on assigned schedule.
Perform additional duties as assigned to support the team and department operations.
Maintain privacy and confidentiality of student records and other sensitive information.
Foster and maintain a community of respect for faculty, staff, students, and members of the community.
Work a consistent, reliable schedule and exhibit regular and punctual attendance.
Perform other duties as assigned.